Field Service Engineer (RMS)

Details on job description/responsibilities

• Maintaining, servicing, repairing, and providing technical support for all products
• Encompassed by the business ZEISS and other products as required from time to time
• Preparation and submission of job cards in a timely manner
• Preparation and estimation of costs for required work
• Provision of technical support to sales personnel for exhibitions, demos, and client visits
• Visiting clients both countrywide and internationally
• Offering and supporting the sale of Product Support Agreements (PSA)
• Liaison with the company’s internal staff
• Providing continuous feedback to management
• Training customers
• Maintaining the existing customer database
• Mentoring and providing internal training for trainees/new engineers

Job Requirements

Education

• Diploma in Electrical/Electronics Engineering

Experience/Special Knowledge/Personal Attributes

Minimum 5 years of experience in the field of Electron Microscopy or an equivalent field.

Special knowledge of PCs, electronic troubleshooting, software, and customer interaction is required. Must be a team player, able to work unsupervised, and capable of working under pressure.

Preference will be given to candidates with 10 years of experience in the field of microscopy.

Your ZEISS Recruiting Team:

Joe Taroni, Maite Nomthandaso Nakana, Thema Masoga