Inside Sales Lead

Vodafone Group; Midrand; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to lead and inspire their sales teams. In this pivotal role, you will oversee sales strategies, ensuring targets are met while enhancing customer satisfaction. Your leadership will drive account management and stakeholder engagement, fostering relationships that contribute to business growth. This role offers an exciting opportunity to shape sales initiatives, mentor a high-performing team, and collaborate with diverse stakeholders. Join a company that values innovation and impact, and be part of a team that makes a difference in the telecommunications landscape.

Benefits

Enticing incentive programs

Retirement funds

Medical aid benefits

Cell phone and data benefits

Exclusive staff discounts

Qualifications

• 7+ years of sales and service experience in telecommunications or technology.
• Experience in portfolio management and relationship building.

Responsibilities

• Manage sales teams to achieve targets and enhance customer experience.
• Develop account strategies and lead generation initiatives.

Skills

Sales Management

Stakeholder Management

Strategic Thinking

Customer Focus

Account Management

Education

B Degree/Equivalent

Post Graduate Degree

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

To oversee and manage the sales teams and collaborates with internal and external stakeholders with the objective to defend and grow the base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc

Your responsibilities will include:

Sales Management

• Manage, monitor and review sales targets (responsible for the overall sales number)
• Contribute to sales targets setting for the respective sales team in line with overall sales target.
• Operationalise the sales plan so as to meet the sales targets.
• Provide account data to the manager for developing a sales plan and monitoring its implementation
• Leadership of virtual account teams to meet targets for profitability and revenue.
• Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio
• Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Ensure operational Service delivery of all service touchpoints through the management and mentorship of the sales team.
• Identify potential new opportunities through analysis of business intelligence reports
• Understand customer patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies
• Provide leadership, guidance and motivation to the sales team
• Direct lead generation initiatives to support new business acquisition via the sales team.
• Represent Vodacom at client negotiations
• Provide input to the Product teams for pricing and product development
• Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service
  

Stakeholder Management

• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

Delivering through People:

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• B Degree/Equivalent
• A Post Graduate Degree advantageous
• A minimum of 7+ years’ Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
  • Portfolio management
  • Ability to increase NPS results and reduce administrative expense
  • Ability to build relationships
• 3+ years management experience

Technical Competencies

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
• Understanding of the SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 16 May 2025.

The base location for this role is Vodacom Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.