Part-Time Retail Banker Floating (M,W,F,S) - Conway, Arkansas - Job

First Security Bank; Cradock; On-site; ZAR 120 000 - 180 000; Part time

Job summary

A leading bank is seeking a part-time Retail Banker to provide exceptional customer service and perform various banking transactions. Candidates should have a high school diploma and experience in cash handling or customer service. This role requires on-site work and travel between branches.

Qualifications

• High school diploma or GED required.
• 1-2 years experience in cash handling or customer service preferred.

Responsibilities

• Process deposits, withdrawals, and cash advances.
• Provide exceptional customer service and maintain privacy.
• Promote bank services and assist with transactions.

Skills

Customer Service

Critical Thinking

Problem Solving

Education

High school diploma or GED

1-2 years post-secondary education

Tools

MS Office

Outlook

Job description

Title

Part-Time Retail Banker Floating (M,W,F,S)

Location: Conway Market (Conway, Vilonia, Greenbrier, Mayflower)

Description

First Security Bank offers career opportunities for professional, energetic, and team-oriented individuals who foster a culture that values exceptional customer service, critical thinking, problem solving, and operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the 'Apply Now' link. Data from resumes cannot be downloaded into the application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

Summary

Under supervision and guidance of assigned training personnel; accepts and processes transactions from customers by personal contact, mail, and night deposit. Becomes knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and resolving customer issues. Cross trains to perform retail banking specialist duties, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and providing efficient and quality customer service. This position requires on-site work and the ability to travel/float between branches within the designated market.

Qualifications | Education | Experience | Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• High school diploma or GED required at the completion of your graduating year.
• 1-2 years post-secondary education and/or experience in cash handling, customer service, banking, or related fields preferred.
• Position begins as a Retail Banker with potential promotion to Retail Banking Specialist as skills develop.
• Reliable transportation and ability to travel between branches and/or attend training required.

Applicants: Must be available during the hours listed below; please reflect this accurately on your application.

Regularly Scheduled Hours/Week: 29 hours

• Monday and Wednesday: 7:45 am - 5:30 pm
• Friday: 9:00 am - 6:00 pm
• Saturdays 8:00 am - 12:00 pm (3 per month)

Extended hours may be necessary.

Essential Duties and Responsibilities

Training includes learning and developing the following duties:

• Maintain strict privacy of customer account information.
• Provide exceptional customer service, greeting customers warmly, maintaining eye contact, calling by name, and showing appreciation.
• Process deposits, withdrawals, cash advances, issue cashier's checks, and cash checks, verifying identification and following policies. Examine checks for proper funds availability and counterfeit currency.
• Review transactions visually for accuracy.
• Count and balance cash, buy/sell currency, and ensure cash drawer limits are maintained. Scan proof work through branch capture machine.
• Receive loan payments and articulate effectively with customers, referring to other bank services as needed.
• Promote bank services and products, refer customers to appropriate departments, and interpret documents and write routine correspondence.
• Follow daily opening and closing procedures, security measures, and secure cash in vaults.
• Maintain currency and coin supplies, manually count and verify currency, and handle coins and currency weighing up to 50 pounds.
• Assist with night, mail, and ATM deposits.
• Complete Currency Transaction Reports and other compliance documentation, report suspicious activities.
• Inform management of activities and issues exceeding $50.00, assist with resolving outages and discrepancies.
• Support internal customers and management with special requests and account maintenance.
• Balance ATM and cash vault as needed.
• Provide quality service, answer inquiries, and assist with unusual transactions and customer questions.
• Identify fraudulent transactions, review concerns, and stay informed on suspicious activities.
• Gain proficiency in executing wire transfers.
• Operate office equipment and bank software, including MS Office, Outlook, and internal systems.
• Arrive on time, work on-site, and cooperate with colleagues.
• Complete online compliance training and attend retail training classes as assigned.
• Additional duties or location changes may be assigned.

Upon Successful Training

Develop specialized retail banking skills such as building customer profiles, processing debit cards, handling account changes, and opening/closing accounts.

Supervisory Responsibilities: None.

Soft Skills

Foster a culture of critical thinking, engagement, and operational excellence. Build positive relationships, trust, and give/receive honest feedback. Adhere to ethical standards.

Physical Demands

Must have visual acuity for reading materials and identifying customers, sufficient mobility for the work environment, and the ability to lift up to 50 pounds. May require exposure to outdoor weather conditions.

Mental Demands

Maintain attention to detail, interact calmly with customers, maintain confidentiality, and perform basic mathematical and interpretative tasks.

EOE Statement: First Security Bank is an equal opportunity employer. Accommodations are available for applicants with disabilities.

About the Organization: Based in Searcy, Arkansas, First Security Bancorp offers diverse financial services across Arkansas, with over 1,000 employees.

This position is currently accepting applications.

Apply Now