Administration Broker

Hyphen Technology (Pty) Limited; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading company in the banking industry seeks a Mid-Senior level professional to provide support in policy administration and enhance customer service. The role involves managing client relationships, achieving sales targets, and ensuring compliance with regulations. Ideal candidates will have a related degree and at least three years of experience in insurance.

Qualifications

• Minimum 3 years of related experience.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Achieve net profit growth for the business.
• Manage costs/expenses within the approved budget.
• Deliver exceptional service exceeding customer expectations.

Skills

Customer Service

Relationship Management

Problem Solving

Education

Related Degree or Diploma

Job description

Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g., renewals, policy endorsements, etc.) and ensure continuous service to customers within the agreed service level agreement.

Responsibilities

1. Achieve net profit growth for the business.
2. Manage costs/expenses within the approved budget to achieve cost efficiencies.
3. Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
4. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
5. Manage existing clients and grow the portfolio through making contact and generating leads.
6. Resolve all customer queries efficiently and within agreed timelines.
7. Maintain expert knowledge on specific products, pricing, application procedures, processing, and timelines to drive and achieve relevant sales targets.
8. Control the effective service for settlements in the business through insurance claims.
9. Provide sales support efficiencies and services to ensure client retention.
10. Provide efficient administration through careful and timely planning, reporting, and updating of all related information.
11. Ensure compliance with governance, legislative, and audit requirements.
12. Gather and distribute relevant business information.
13. Manage own development to increase competencies.

Additional Requirements

• Experience in Commercial and Personal Lines insurance.
• Short-term insurance experience.
• RE Certificate (must be recent, not older than 3 months).
• Copies of qualifications completed.
• Product-specific training certificates.
• Certificates for CPD hours completed for the 3-year cycle (e.g., June 1 to May 31).

Qualifications and Experience

• Minimum Requirement: Related Degree or Diploma.
• Experience: At least 3 years of related experience.
• Must not be an unrehabilitated insolvent.

Additional Information

Applications should be submitted before the closing date: 15/02/2025. All appointments will align with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this will be kept confidential unless legally required to disclose.

Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance and Sales

Industries: Banking