Business Development Executive

TN United Kingdom; East London; On-site; GBP 30 000 - 45 000; Full time

Job summary

A leading company is seeking a Business Development Executive in East London to manage and improve the ParcelShop network. This role involves daily travel, performance management, and ensuring high customer service standards. The ideal candidate will have a UK Driving Licence and experience in coaching and motivating teams, with a strong focus on customer satisfaction and commercial awareness.

Benefits

Excellent remuneration package

Opportunities for progression

Learning and development

Qualifications

• Current UK Driving Licence required.
• Experience in coaching, supporting, and motivating colleagues.
• Proficiency in data interrogation and basic Excel skills.

Responsibilities

• Manage ParcelShop network and ensure excellent customer experience.
• Motivate ParcelShop retailers to enhance service standards.
• Analyze retailer performance against KPIs.

Skills

Coaching

Problem-solving

Customer-focused approach

Adaptability

Data interrogation

Influencing skills

Self-motivated

Job description

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Business Development Executive, East London

Location: East London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: fe0bf677b037

Job Views: 4

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

The purpose of this role is to successfully manage our ParcelShop network within a specified territory through the professional selling of our Evri ParcelShop Services to prospective retailers in identified areas to increase coverage, products, and services.

The role includes the day-to-day performance management of these sites to ensure excellent customer experience. This position requires daily travel to maintain contact with ParcelShops within your territory and possibly other areas within the UK. It offers flexibility and autonomy to think both commercially and creatively to manage your territory, ensuring parcels are handled with care and efficiency.

Key Responsibilities and Accountability:

• Review and improve service using key reports and MI to drive improvements with underperforming retailers, tracking achievements against KPIs.
• Motivate and engage ParcelShop Retailers to ensure high customer service standards, enhancing customer and client satisfaction.
• Ensure health and safety practices are followed and parcels are stored securely.
• Manage costs and profitability of ParcelShop locations within your territory.
• Analyze retailer data and performance against KPIs, taking responsibility for retailer performance.
• Increase awareness of the ParcelShop service through retailer training, POS updates, and local activity promotion.
• Train ParcelShop staff on processes and equipment use.
• Identify opportunities to recruit new ParcelShop locations adhering to operational requirements.
• Sell additional ParcelShop services to meet targets.
• Complete retailer administration documents accurately, including Business Insurance and Public Liability.
• Analyze and respond to enquiry and claims data in line with performance targets.
• Maintain regular visits to shops within your territory.

Qualifications and Skills:

• Current UK Driving Licence

Knowledge & Experience:

• Experience in coaching, supporting, and motivating colleagues
• Problem-solving and contingency planning skills

Technical & People Skills:

• Customer-focused approach
• Adaptability to different styles and behaviors
• Proficiency in data interrogation and basic Excel skills

Impact & Influence:

• Strong influencing skills internally and externally
• Ownership of issues and resolution focus
• Self-motivated and proactive
• Record of adding value, increasing sales, and achieving targets
• Commercial awareness and strategic thinking in a fast-paced environment

What We Offer:

An excellent remuneration package with opportunities for progression, learning, and development. Join our forward-thinking business to deliver a fantastic parcel experience to our customers and clients. If you have the experience, drive, and dedication, we want to hear from you!