Gaming Floor Manager Slots

Sun International; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the gaming industry seeks a Shift Manager to oversee daily operations and ensure high standards of customer service. The ideal candidate will manage staff, maintain operational efficiency, and enhance guest experiences. Responsibilities include staff scheduling, financial control, and stakeholder management, making this role crucial for achieving organizational goals.

Qualifications

• Experience in managing gaming operations and teams.
• Ability to analyze performance and manage financials.

Responsibilities

• Manage day-to-day shift operations and staff.
• Ensure customer satisfaction and operational efficiency.
• Conduct training and manage employee relations.

Skills

Customer Satisfaction

Staff Management

Financial Control

Job description

Job Purpose
Responsible for the effective day-to-day shift management of gaming operations and the gaming team with specific regard to:

• Maintaining products and standards of operation.
• Maximising customer satisfaction.
• Ensuring all operational efforts achieve the organisational strategies and objectives.
• Maximising operational efficiencies.
• Managing spend.

Key Performance Areas

1. Shift Management
   • Implement staff scheduling and duty allocations to ensure maximum coverage.
   • Handle shift briefings, handovers, and reports.
   • Be present on the floor during service to assist clients and address concerns.
   • Manage discretionary and complimentary spend.
   • Report gaming system anomalies and resolve payout exceptions.
   • Oversee staff and floor appearance, equipment, and systems.
   • Manage stock as per SOP (e.g., stationery, playing cards, chips, MVG cards).
   • Conduct shift reports and cash-ups at shift end.
2. Gaming Product
   • Analyze table and slot performance related to occupancy levels.
   • Manage product leasing and monitor product performance.
   • Coordinate with technical teams for maintenance schedules.
   • Complete exception reports and journals as per SOP.
3. People Management
   • Manage employment conditions, attendance, leave, and policy adherence.
   • Control productivity and payroll costs.
   • Identify training needs and conduct on-the-job coaching.
   • Manage employee relations, communication, motivation, and performance reviews.
   • Recruit, onboard, and develop talent within the department.
4. Financial Control
   • Manage and authorize discretionary spend within budget.
5. Customer Relationship Management
   • Ensure courteous and respectful treatment of guests.
   • Train staff on promotions and provide relevant shift insights.
   • Oversee guest reservations, bookings, and loyalty programs.
6. Stakeholder Relationship Management
   • Coordinate with F&B regarding offerings and services.
   • Update hotels and management on VIP arrivals and spend.
   • Communicate objectives, VIP info, and regulatory changes to staff.
   • Collaborate with marketing on gaming promotions and provide feedback.
   • Communicate with external service providers as per SLA.