Service Coordinator Basinghall

TN United Kingdom; East London; On-site; GBP 25 000 - 35 000; Full time

Job summary

A leading healthcare provider in East London is seeking a Service Coordinator to manage administrative activities within their clinic. The role involves ensuring world-class patient care, coordinating specialty services, and delivering exceptional customer service. Candidates should possess strong organizational and communication skills, along with administration experience in a healthcare setting. The position offers a full-time schedule with various benefits, including health insurance and a pension plan.

Benefits

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Life insurance

Annual Health Services Bonus Scheme

Support with travel costs

Various online discounts

Qualifications

• Administration experience within a healthcare environment.
• Proven experience of delivering customer services to a high standard.
• Excellent organizational and communication skills.

Responsibilities

• Ensure effective management of administrative activities in secondary care services.
• Coordinate clinics and specialty pathways, communicating effectively with patients.
• Provide outstanding customer service to patients and consultants.

Skills

Administration

Customer Service

Organizational Skills

Communication

Interpersonal Skills

Telephone Skills

IT Literacy

Tools

Microsoft Office

Job description

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Service Coordinator Basinghall, East London

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Client:

Bupa

Location:

East London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9440ed82175f

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Job Description:

Basinghall Clinic, London EC2V 5BQ

Permanent

Full time hours – 40 Hours per week (Shifts are Monday to Friday with occasional weekends. A little flexibility needed as shifts Monday to Thursday can work run until 8pm)

We make health happen.

Role Overview

You will ensure all administrative activities required within secondary care services in the Basinghall Clinic are managed effectively and efficiently to provide world class care to patients and provide a positive consultant experience. You’ll proactively support specialty services including but not limited to Breast care, Prostate and Urology services, Gynaecology, Gastroenterology, Maxillo-facial and ENT, Orthopaedics, Sports and Exercise Medicine and Radiology.

Y ou’ll help us make health happen by:

To welcome all patients, visitors and consultants to the clinic in a professional, friendly, courteous and helpful manner, to assist in and provide the highest standard of patient care.

To complete all administrative tasks within the secondary care service lines in Basinghall Clinic, with particular focus on specialty services, accurately and efficiently in line with key performance indicators set by the clinic management team.

Where required, complete any front of house/general administrative tasks within Basinghall Clinic.

Coordinate clinics, radiology services and specialty pathways within Basinghall, communicating effectively with both patients and other clinicians involved in delivering care.

Support administrative tasks for the Radiology service including but not limited to scheduling, sending reports and liaising with referrers and reporters.

Be the point of contact for front of house admin team members to refer any patient queries regarding specialty services within Basinghall, including those from the local mailbox.

Diary management and liaison with consultant PA’s and practice managers regarding any issues related to the above.

Offer an outstanding customer service to our patients, our consultants and their PA’s, and the ability to liaise and engage positively with all stakeholders including consultants, secretaries, practice managers and referrers, fostering a culture of collaboration and continuous improvement.

Key Skills / Qualifications needed for this role:

Administration experience within a healthcare environment

Proven experience of delivering customer services to an exceptionally high standard

Excellent organisational skills

IT literate – Microsoft office proficient

Excellent communication skills and strong interpersonal skills

Excellent telephone skills

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

Bupa health insurance as a benefit in kind

An enhanced pension plan and life insurance

Annual Health Services Bonus Scheme

Support with travel costs via a season ticket loan or cycle2work

Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.