ADMINISTRATIVE ASSISTANT : MEDICAL SCHEMES

Hr Genie; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dedicated administrative assistant to support their Heal advisor in delivering exceptional client service. This role involves regular client interaction, ensuring compliance with financial regulations, and maintaining accurate client records. The ideal candidate will have a National Senior Certificate and experience in the financial services sector. Join a dynamic team where your contributions will enhance operational efficiency and client satisfaction, making a real difference in the lives of clients. If you're passionate about administration and client service, this opportunity is perfect for you.

Qualifications

• At least 3-4 years of experience in financial services or related admin environment.
• Excellent knowledge of English and Afrikaans is crucial.

Responsibilities

• Regular interaction with clients and management for effective administration.
• Ensure compliance with FICA & FAIS legislation.

Skills

Client Interaction

Administration

FICA Compliance

FAIS Compliance

Communication Skills

Teamwork

Problem Solving

Education

National Senior Certificate (Grade 12 / Matric)

Job description

To assist the Heal advisor in the administrative process of new business and client service.

POSITION INFO :

Position available in Pretoria or Bellville or Klerksdorp

Your National Senior Certificate (Grade 12 / Matric) NQF 4 and excellent knowledge of English and Afrikaans (speak, write, read, understand) together with experience in financial services, medical scheme knowledge or related administrative environment of at least 3-4 years, is crucial and will enable you to:

Duties :

Client Interaction & Administration :

1. Regular interaction with clients, colleagues and management to ensure the effective delivery of administrative requirements within a specified framework.
2. Ensure that client documentation is in compliance with FICA & FAIS legislation.
3. Attend to client complaints and enquiries in consultation with the Specialist Health Care Advisor.
4. Recording of client interaction and updating of client records upon completion of interaction; maintain client record and database.
5. Written communication / confirmation to clients or service providers.

People & Operational Support :

1. Efficient operation of answering all incoming calls promptly and politely; assessing caller’s requirements; transferring calls; taking messages; delivering messages to the relevant staff member timeously.
2. Communicate with a variety of individuals on all levels.
3. Work effectively in a team and as an individual.
4. Dealing with correspondence, complaints and queries.
5. Encourage a healthy and productive work environment and monitor office safety.