Order Management Administrator

PERI; Gqeberha; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading company in formwork and scaffolding is seeking an Order Management professional in Gqeberha. The role involves ensuring customer satisfaction through accurate order processing, managing documentation, and coordinating with internal teams. Ideal candidates will have a Grade 12 certificate and 1-2 years of administration experience, with a strong focus on customer service and effective communication.

Qualifications

• 1-2 years of administration experience.
• Fluent in English.
• Professional demeanor.

Responsibilities

• Lead order processing and ensure compliance with guidelines.
• Coordinate with customers and sales for order execution.
• Manage pending orders and maintain accurate documentation.

Skills

Attention to detail

Strong numerical skills

Effective communication skills

Customer-focused approach

Education

Minimum Grade 12 (matric) certificate

Job description

Order Management Coastal Cape

Scope

• Ensure a positive customer experience through the professional and accurate preparation, fulfilment, and billing of customer projects.
• Lead order processing to support customers, sales, engineering, and logistics effectively.
• Execute order management activities in accordance with PERI guidelines and OTC processes.
• Provide excellent customer service through professional interactions and support project management with internal and external reporting.
• Ensure compliance with Group directives and company policies.

Key Responsibilities

• Assess continuity between contract, offer, and PSD order.
• Process order changes in PSD with updates to relevant departments.
• Adhere to commercial standards and processing guidelines.
• Coordinate with customers, sales, and engineering following order execution to ensure full preparation (delivery timeline and prioritization).
• Ensure accurate documentation details (e.g., tie rod cutting, preassembly).
• Revise picking lists for delivery, ensuring consistency with discounts and rental rates.
• Initiate transport DTR process for customer deliveries using PERI fleet and forwarding agencies.
• Process sales, rental, and CaRe invoicing promptly.
• Manage pending orders on PSD with feedback to sales.
• Review rental control points weekly and take necessary actions.
• Coordinate with teams to plan rental returns and maintain accurate return dates in PSD to improve material planning and design processes.
• Process manual documents monthly and perform system corrections.
• Maintain weekly PSD housekeeping functions.
• Report wage hours to payroll.
• Handle petty cash reconciliations.
• Support administration team members as needed.
• Execute jobsite closing actions in collaboration with relevant departments.
• Assist sales with order confirmations and cash sales transactions.
• Ensure a positive customer experience through professional and accurate delivery preparation.
• Lead order processing to finalize delivery as per guidelines.
• Execute DTR truck releases with PERI fleet and forwarding agencies.
• Process manual documents daily into PSD.
• Manage the return process, including CaRe and billing, in line with company policies.
• Act as a business excellence ambassador to drive continuous improvement in service delivery and market competitiveness, maintaining strong customer relations.

Qualifications / Experience Requirements

• Minimum Grade 12 (matric) certificate.
• 1-2 years of administration experience.
• Professional demeanor.
• Fluent in English.
• Attention to detail.
• Strong numerical skills.
• Customer-focused approach (internal & external).
• Effective communication skills.
• Ability to work independently and under pressure.
• Ability to recommend solutions within responsibilities.

Apply online at peri.com/career

PERI Group

Formwork, Scaffolding, Engineering

Recruiting Team