Senior Administration Specialist

Old Mutual South Africa; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the financial sector is seeking an experienced administrative professional to support various operational tasks. The role involves managing complex queries, enhancing process efficiencies, and engaging with stakeholders. Candidates must have a Matriculation Certificate and at least three years of experience in the financial industry. A valid driver's license and willingness to travel are essential. This position is based in Nelspruit and aims to contribute to team success and personal performance.

Qualifications

• Minimum of 3 years experience in the financial industry.
• Own car and driver's license required.
• Willingness to travel throughout Mpumalanga/Limpopo.

Responsibilities

• Performs routine administrative duties and assists stakeholders.
• Acts as a subject matter expert and point of escalation.
• Manages exceptions and prepares management reports.

Skills

Accounting

Action Planning

Billing

Budget Management

Calendar Coordination

Coaching

Computer Literacy

Consultation

Data Analysis

Database Reporting

Data Compilation

Data Interpretation

Digital Literacy

Escalation Resolution

Executing Plans

Management Reporting

Numerical Aptitude

Oral Communication

Process Efficiencies

Report Review

Education

Matriculation Certificate

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders.

This role utilises expert knowledge in the specific fields of administration, product, or process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.

1. This role functions as a subject matter expert in a specific field of administration, product, or process.
2. Acts as a point of escalation for matters with higher complexity than those handled by Administration Specialists.
3. Acts as a consultant regarding decision-making of operational and tactical importance (typically part of level three plans).
4. Could act as an expert resource on major projects or be accountable for project delivery within the division or BU.
5. May coach Specialist staff.
6. Often consulted for system enhancements.
7. Could be accountable for major administration processes and project management thereof (usually with timelines exceeding a month).
8. Engages with Employer to build, retain, and maintain relationships.
9. Supports all Distribution Channels regarding escalations, business updates, deduction inquiries, etc.
10. Handles Premium Collection tasks: Billing, Collection, Allocation, and Reconciliation.
11. Facilitates deductions for unique events (YPU).
12. Prepares Management Reports.
13. Drives implementation of New Business to improve FAC and reduce NTU.
14. Enhances process efficiencies and pay office operations.
15. Manages exceptions.
16. Initiates processes and handles client requests across platforms, adhering to productivity standards.
17. Manages own time, tasks, and quality of output for periods up to 3 months.
18. Continuously improves knowledge and competencies through self-study and learning opportunities.
19. Complies with procedures and understands associated risks.
20. Takes accountability for personal performance and career development.
21. Contributes to team effectiveness and success.
22. Adapts to changing business and customer needs.
23. Knowledge of Hyphen and Vantage systems is advantageous.

Requirements

• Matric (Compulsory)
• Minimum of 3 years experience in the financial industry
• Own car and driver's license required
• Willingness to travel throughout Mpumalanga/Limpopo

Location

Based in Nelspruit

Skills

Accounting, Action Planning, Billing, Budget Management, Calendar Coordination, Coaching, Computer Literacy, Consultation, Data Analysis, Database Reporting, Data Compilation, Data Interpretation, Digital Literacy, Escalation Resolution, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communication, Process Efficiencies, Report Review

Competencies

• Decision Quality
• Directs Work
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

Matriculation Certificate (Matric) is required

Closing Date

19 May 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!