IT Call Centre & Remote Support Manager

Emporium Human Capital; Mbombela; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the telecoms industry is seeking a Call Centre & Remote Support Manager in Nelspruit. The role involves overseeing customer support operations, leading a team, and ensuring a positive customer experience. Candidates should have a matric certificate and significant experience in a similar role within the telecoms sector.

Qualifications

• 7 to 15 years of experience in a similar role.
• Experience within the Telecoms industry.

Responsibilities

• Oversee and optimize customer support operations.
• Lead and monitor team performance.
• Implement quality assurance measures.

Skills

Data Analysis

Team Leadership

Customer Experience Optimization

Education

Matric certificate

Job description

IT Call Centre & Remote Support Manager - Nelspruit

POSITION INFO: Introduction

Our client in the telecoms industry is seeking a Call Centre & Remote Support Manager in Nelspruit.

Duties & Responsibilities

1. Oversee and optimize customer support operations to ensure a positive customer experience and support team success.
2. Lead a team effectively.
3. Monitor team performance.
4. Implement quality assurance measures.
5. Optimize workflows for efficiency.
6. Analyze customer feedback for insights.
7. Plan resources accordingly.
8. Provide reporting & analytics.
9. Maintain clear communication within the team and with stakeholders.

Desired Experience & Qualifications

• Matric certificate.
• 7 to 15 years of experience in a similar role.
• Experience within the Telecoms industry.
• Ability to analyze data effectively.

Package & Remuneration

R17,500 - R25,000 per month.