Account Manager - Johannesburg

Iag Cargo; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a leading airfreight logistics organization as an Account Manager in Johannesburg, responsible for maintaining customer relationships and achieving revenue targets. You'll leverage your communication and analytical skills to drive growth and enhance service delivery. Enjoy benefits like unlimited standby tickets and a flexible holiday policy while contributing to a diverse and inclusive workplace.

Benefits

Unlimited standby tickets on British Airways

Flexible holiday policy

Access to LinkedIn Learning

Onsite gym

Mental health support

Qualifications

• Experience in cargo commercial areas is preferred.
• Fluent in English, both written and spoken.

Responsibilities

• Maintain and develop strong relationships with existing customers.
• Evaluate the impact of aircraft and configuration changes on networks.
• Identify underperforming routes and develop action plans for improvement.

Skills

Communication

Analytical

Negotiation

Relationship-building

Self-motivation

Education

Matric qualification

Tools

Excel

Business Insights

Job description

Looking for a challenge in one of the world's largest airfreight logistics organizations? At IAG Cargo, we are in the business of moving things—antibiotics to rhinoceros, gold bullion to avocados, and everything in between.

Whatever people need, wherever they are.

In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. We are the logistics and cargo brand of the International Airlines Group (Aer Lingus, British Airways, Iberia, Level, and Vueling).

At IAG Cargo, we believe in keeping the world's economies turning and do everything with determined attitudes, curious minds, collaborative actions, and heartfelt pride.

Join us at our globally recognized logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

The account manager's role is to ensure that the professionalism of IAG Cargo is upheld at all times and to deliver the revenue, yield, and volume targets for Johannesburg as set by IAGC management in accordance with Financial & Commercial plans.

What you'll do

1. Maintain and develop strong relationships with existing customers, build new relationships, and have a tri-patriot relationship (where possible) with shippers.
2. Explore opportunities for growing premium products and new destinations, making full use of IAGC's extensive network.
3. Develop customer segments to support premium products and destination mix, aiming to grow the customer base.
4. Evaluate the impact of aircraft and configuration changes on IAGC's networks.
5. Plan and deliver sales calls to the highest standards, including agendas, objectives, and account development plans per customer.
6. Identify, evaluate, and implement incentive deals and commercial initiatives with marketing support.
7. Deliver seasonal sales call plans for regular visits to the Johannesburg market.
8. Utilize all available data (Pulse / MIS / WACD, etc.) to inform commercial decisions.
9. Manage flights effectively, delivering flight plans to GHA staff and managing cancellations to maximize opportunities.
10. Champion IAG Cargo programs, ensuring adequate inter-departmental resources and communication, especially with Revenue Management, Operations, Finance, and Global Commercial Teams.
11. Maintain effective internal and external communication with peers and management.
12. Identify underperforming routes and develop action plans for improvement.
13. Follow up on customer loyalty programs, ensuring targets are correctly set, and complete regular reports to management.

It’s all about you

What you'll bring to IAG Cargo:

• Excellent communication skills.
• Experience in cargo commercial areas is preferred.
• Good knowledge of IAGC products and services.
• Effective oral and written communication.
• Strong analytical and decision-making skills.
• Ability to focus on impactful actions.
• Capability to manage conflicting demands in high-pressure environments.
• Proficiency with Excel and data tools like Business Insights.

Skills and Experience:

• Influential skills and negotiation abilities.
• Resilience and attention to detail.
• Relationship-building skills.
• Team player with self-motivation and confidence.
• Understanding of MIS and IAGC systems.
• Proactive and constructive approach.
• Ability to meet business objectives and manage trade-offs.
• Analytical skills for financial and business data.
• Flexibility to travel and work varied hours.
• Matric qualification.
• Fluent in English, both written and spoken.
• Valid driver's license and vehicle.

We’ll treat you right

Wherever you work within IAG Cargo, you'll help us deliver what the world needs and join a diverse, inclusive business making a difference.

Benefits include:

• Unlimited standby tickets on British Airways and group airlines, plus discounted fares for friends and family.
• Flexible holiday policy.
• Access to LinkedIn Learning, Rosetta Stone, and other development resources.
• Onsite gym, mental health support, and wellbeing apps.
• Discounts on various products and entertainment.

Our recruitment procedures support our commitment to equity, diversity, and inclusion. All candidates are considered fairly based on merit, with individual needs addressed throughout the process.