Store Manager (40hr) - Markham - Greenstone

TFG (The Foschini Group); Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a dynamic and innovative retail environment where you can lead a team to success. This role as a Store Manager offers an exciting opportunity to drive sales and enhance customer satisfaction while managing a talented team. You'll be responsible for achieving targets, controlling expenses, and executing merchandising strategies. With a focus on customer service excellence, you'll inspire your team to create memorable shopping experiences. If you're ready to take on new challenges and grow within a purpose-led business, this could be the perfect opportunity for you.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.
• Strong leadership and customer service orientation required.

Responsibilities

• Driving turnover and managing stock losses to meet company standards.
• People management including recruitment and development of staff.

Skills

Customer Service Delivery

Leadership

Negotiation & Selling

Planning & Organizing

Customer-Focused Approach

Education

Matric certificate

Job description

Job Description

The Store is in need of achievement-orientated Store Manager with excellent customer service and people management skills. These positions require retail experience, a flair for visual merchandising and a good head for figures and administration

Responsibilities

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
  
  

Requirements

• Figure and admin orientated
• Organised and thorough
• An excellent leader and business manager
• Profit and turnover driven
• Able to manage risk within the store
• Excellent customer service orientation
• Have the ability to learn quickly
• A relevant qualification would be advantageous
  
  

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
  
  

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership
  
  

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
  
  

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About The Team

On-trend smart and casual wear, including footwear, accessories and fragrances, Markham is renowned for its youthful, current, vibrant store experience. Markham is passionate about style and dedicated to helping customers find the look that suits them best.