Sales Support Generalist - German

LexisNexis; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a proactive and detail-oriented individual to join their Event Support team. In this dynamic role, you will assist in Data Management, Event Relations, and Event Support functions, ensuring a seamless experience for event attendees and exhibitors alike. Your responsibilities will include managing the RX database, executing outbound calling campaigns, and providing exceptional customer service through various communication channels. This is a fantastic opportunity to develop your skills in a supportive environment while contributing to successful events that drive engagement and growth. If you have a passion for events and customer interaction, this role is perfect for you.

Qualifications

• Strong analytical and quantitative skills are essential for data management.
• Excellent customer service and communication skills are required.

Responsibilities

• Manage and maintain the RX database for lead generation and data validation.
• Provide inbound assistance for queries related to RX Events.
• Execute outbound calling campaigns to invite visitors.

Skills

Analytical Skills

Customer Service Skills

Communication Skills

Project Coordination

Stakeholder Management

Attention to Detail

Objection Handling

Education

Basic knowledge in Microsoft Office (Word, Excel, PowerPoint)

Tools

Account Management Tools

Job description

Job Summary

To provide assistance in any of the 3 Event Support functions – Data Management, Event Relations, and Event Support.

Data Management – the team will manage and maintain the RX database which may include but is not limited to lead generation, data enrichment, data cleansing, and data validation.

Event Relations – the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invites, information dissemination, data verification, pre/post-show survey, and matchmaking.

Event Support – the team will provide inbound assistance for all call, e-mail, and chat queries for all RX Events.

Accountabilities

• Data Management:

• Generate leads for our events based on show brief provided by BU.
• Enrich current database through internet research.
• Update or remove existing contacts on the database through internet research.
• Validate existing contacts/leads on our database.

• Event Relations:

• Execute campaigns to invite visitors to our event.
• Proactively call visitors or exhibitors to disseminate information.
• Call potential clients and gauge their interest in our show and potentially arrange a meeting with the exhibitors (matchmaking).

• Event Support:

• Respond quickly and efficiently to customer queries via chat, e-mail, and/or phone.
• Proactively seek out information about each show to be able to provide accurate information to customers.
• Listen actively, identify customer needs, and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
• Ensure all communication, written or verbal, is clear, concise, polite, and informative.
• Provide ad-hoc support to show teams.
• Take ownership of queries from start to finish.
• Ensure tasks and workload are completed to agreed SLA.

Job Specifications

Core Competencies:

• Selling: Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating, and servicing.
• Data and Analytics Management: Ability to understand, analyze, gather, and organize data in an account management tool or database and marry the results gathered and tasks accomplished with industry-specific trends and demographics.
• Revenue Risk Management: Anticipates risks that may impact revenue and customer experience through a systematic review and account health check. Addresses future and ongoing issues through effective use of available resources and decision flows.
• Facilitation: The rudiments of an effective facilitator such as attributes and presentation skills.
• Campaign Management: Ability to conceptualize, create, and execute an effective campaign journey across a variety of platforms.

Hard/Technical, Soft Skills, and Complimentary Skills:

• Basic knowledge in Microsoft Word, Excel, and PowerPoint.
• Strong analytical, quantitative, and deductive reasoning skills.
• Keen attention to details.
• Strong verbal and written communication skills.
• Able to handle objections from customers.
• Excellent customer service skills.
• Project Coordination.
• Stakeholder Management.
• Proficient in German and/or French.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [e-mail] or if you are based in the US you may also contact us at 1.855.833.5120.

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