Customer Service Specialist

Brownsjewellers; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Browns The Diamond Store, a leading jeweller in South Africa, seeks a Customer Service Specialist in Johannesburg. The role focuses on fostering positive relationships with clients through exceptional service and effective communication. Candidates should have at least 2 years of experience in client services, with a strong attention to detail and the ability to thrive in a fast-paced environment.

Qualifications

• At least 2 years experience in a client services and relationship management role.
• Excellent verbal and written communication skills.
• Helpdesk support experience is an advantage.

Responsibilities

• Build relationships by answering queries and providing exemplary service.
• Ensure queries are dealt with professionally and timely.
• Maintain knowledge of products, programs, processes, and policies.

Skills

Communication

Customer Service

Time Management

Attention to Detail

Job description

Johannesburg, South Africa | Posted on 26/08 | Founded in , Browns is a family-owned jeweller that crafts the finest diamond jewellery in South Africa.

We focus on classic, timeless, and sophisticated designs, making us an iconic brand with a rich heritage. We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the world.

Job Description

Do you put customers at the heart of every decision you make?

Browns The Diamond Store is looking for a professional and passionate service-oriented representative who will foster positive relationships with internal and external clients.

Duties & Responsibilities

1. Build the bond between our brand and our customer by answering queries, providing exemplary service, and adapting your approach depending on individual needs and requirements.
2. Ensure that all queries are dealt with in a professional manner within the required timeframes.
3. Resolve any queries regarding products or services.
4. Follow up on orders to ensure delivery by specified dates.
5. Maintain current knowledge of products, programs, processes, and policies.

Requirements

Desired Experience & Qualification

1. At least 2 years experience in a client services and relationship management role.
2. Excellent verbal and written communication skills with both external and internal stakeholders.
3. Helpdesk support experience is an advantage.
4. High attention to detail and a service-oriented approach.
5. Comfortable working in a fast-paced and challenging environment.
6. Able to manage time, prioritize, and adhere to strict deadlines.
7. Experience in the call centre or retail industry is advantageous.

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Customer Service Specialist • Johannesburg, Gauteng