Retail Store Manager - Hillcrest

Pro Select Consulting; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An enterprising company is looking for a dynamic Store Manager to lead their Hillcrest location. In this pivotal role, you will oversee daily operations, drive team performance, and implement strategies to enhance customer service and sales. Your expertise in team development and stock management will be crucial in achieving store objectives and fostering a positive shopping experience. If you have a passion for retail and a proven track record in store management, this is your chance to make a significant impact in a vibrant retail environment.

Qualifications

• Minimum of 2 years experience in a Store Management role for an Apparel Retail Store.
• Strong understanding of customer service and sales strategies.

Responsibilities

• Guide daily store activities to exceed targets and enhance customer service.
• Manage team development, training, and performance in line with policies.
• Implement processes to improve customer experience and compliance.

Skills

Team Development

Performance Management

Customer Service Excellence

Sales Strategy

Stock Management

Job description

STORE MANAGER - Hillcrest

Our client is actively seeking energetic and enterprising Store Manager in Hillcrest, to become a valuable addition to their team. Your main responsibilities will be to guide and oversee the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards to meet and exceed overall objectives.

Key Responsibilities

• Spearhead store team development by identifying training and coaching needs, emphasizing talent management and succession planning.
• Recruit, administer, and manage performance in alignment with company policies and procedures.
• Implement customer experience processes to ensure adherence to policies and procedures, encompassing business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
• Enforce overall compliance by conducting thorough compliance checks through defined processes.
• Explore and propose new opportunities to boost sales and enhance brand awareness.
• Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
• Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
• Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
• Maintain the stockroom's overall upkeep to meet housekeeping standards.
• Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
• Lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.

ONLY Candidates with a Minimum of 2 Years Experience in a Store Management role for an Apparel Retail Store will be considered.