Technical Support Specialist I (6-month contract)

Capitec Client Care; Bellville; On-site; ZAR 200 000 - 350 000; Full time

Job summary

A leading bank in South Africa is seeking energetic individuals for a technical support role. You will provide 2nd Tier support to branches, ensuring smooth operations and resolving technical queries. Ideal candidates should have a certification in IT and experience in service delivery, with strong analytical and communication skills.

Qualifications

• 1-2 years in IT service and technical support delivery.
• Experience in IT Branch support or Branch champion roles.
• Basic hardware, software, and network support experience.

Responsibilities

• Provide comprehensive 2nd Tier technical support to Capitec Bank branches.
• Conduct root cause analysis to identify and resolve technical issues.

Skills

Analytical skills

Attention to detail

Effective communication skills

Interpersonal and relationship management skills

Problem-solving skills

Education

Certification in Information Technology

Relevant tertiary qualification in Information Technology

Job description

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Date: 20 May 2025

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply By:

We're seeking energetic, self-motivated individuals passionate about service in the banking industry. To join us, follow these steps:

• Click here to learn about life at Capitec and complete a short assessment.
• After completing the assessment, finalize your application by clicking apply below.

Purpose Statement

• Provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier support to campus environments, addressing and resolving technical queries promptly while adhering to service level agreements.
• Conduct root cause analysis to identify and resolve technical issues, ensuring smooth operations for Capitec Bank and stakeholders within the service level agreements.

Experience

Minimum:

• 1-2 years in IT service and technical support delivery.
• Experience in IT Branch support or Branch champion roles.
• Basic hardware, software, and network support experience.

Ideal:

• Over 2 years in IT service delivery roles.
• Experience working in service/client engagement environments.

Qualifications

Minimum:

• Certification in Information Technology, Computer Science, or Technical Support.

Preferred:

• Relevant tertiary qualification in Information Technology or related fields.

Knowledge

Minimum:

• Client care and service protocols.
• Basic hardware, software, and network support principles.
• Troubleshooting and root cause analysis.

Ideal:

• Knowledge of banking systems.
• Conflict management skills.

Skills

• Analytical skills.
• Attention to detail.
• Effective communication skills.
• Interpersonal and relationship management skills.
• Problem-solving skills.

Conditions of Employment

• Clear criminal and credit record.

Capitec is committed to diversity and supports employment equity goals where feasible.