Omni Merchant Marketing - hi

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a leading retail group in South Africa as an eCommerce Coordinator. You'll manage product catalogues, coordinate campaigns, and ensure high-quality online content. This role requires strong analytical and communication skills, along with a business degree or diploma. Contribute to enhancing customer experiences and achieving online revenue targets in a dynamic team environment focused on growth and innovation.

Qualifications

• 1-2 years’ experience in eCommerce retail.
• Strong numeracy and analytical skills.

Responsibilities

• Manages projects from start to finish within deadlines.
• Maintains the Omni product catalogue with accurate information.
• Coordinates campaigns and promotions for stock movement.

Skills

Analytical Skills

Communication

Organisational Skills

Negotiation

Tech Savvy

Education

Business Degree

Related Diploma

Tools

Website CMS

POS Systems

Planning Systems

Job description

Key Responsibilities

• Effectively manages and drives projects from start to finish within deadlines, either self-identified or briefed by the business.
• Liaises with internal teams to meet product content requirements and deadlines.
• Maintains the Omni product catalogue, ensuring all information is accurate and up-to-date, including grouping, naming, descriptions, attributes, images, and website taxonomy.
• Monitors stock levels on websites and in fulfilment centres, collaborating with relevant teams to optimise stock allocations, including IBTs, old, and damaged stock.
• Coordinates with the Omni photo studio and merchandise teams to manage image processes effectively, ensuring timely receipt and processing of images.
• Performs regular quality assessments of websites to ensure error-free and comprehensive content.
• Researches and recommends innovative operational improvements in collaboration with OTM.
• Proposes practical solutions to project challenges.
• Coordinates and executes campaigns and promotions, including catalogue updates and collection changes.
• Identifies content and campaign opportunities to enhance stock movement, promotions, and customer experience.
• Maintains high levels of internal service and manages external customer service queries professionally until resolution.
• Ensures timely management and resolution of customer service tickets.
• Continuously seeks service improvement opportunities.
• Maintains brand image and identity in all interactions.
• Offers alternative solutions to customer service challenges.
• Contributes to online revenue targets, aiming to meet or exceed set goals.
• Coordinates with stores for seamless order fulfilment, exchanges, and refunds.
• Collaborates with merchandising to manage and optimise the online product range.
• Works with cross-functional teams to brief campaigns based on performance data.
• Reports on online product performance and influences product range decisions with OTM.

Qualifications And Experience

• Business degree or related diploma.
• 1-2 years’ experience in eCommerce retail.
• Strong numeracy, analytical skills, and a systematic, strategic work approach.
• Experience with website CMS, POS, and planning systems.

Skills

• Ability to learn new digital technologies.
• Understanding of web analytics, tracking, and reporting.
• Business acumen and merchant mindset.
• Organisational and interpersonal skills.
• Excellent communication and negotiation skills.
• Aspirations to grow in omni-channel retail or eCommerce.

Behaviours

• Business Insight – applies market and business insights to drive objectives.
• Effective Communication – conveys ideas clearly and impactfully.
• Managing Complexity – simplifies complex information for problem-solving.
• Decision Quality – makes timely and informed decisions.
• Tech Savvy – leverages new technology to enhance productivity and growth.

Preference will be given to candidates from designated groups as per the Employment Equity Act.

About Us

TFG is a diversified retail portfolio of 34 brands, inspiring customers to live their best lives. We aim to create remarkable omnichannel experiences. Join us to explore growth opportunities and make an industry impact. We are a purpose-led business committed to diversity and inclusion.

About The Team

Hi offers lifestyle products and connected tech, including smartphones, laptops, tablets, TVs, gaming, audio, fitness, and smart home accessories, along with prepaid data and airtime. We are dedicated to inspiring style and self-expression through technology.