Hotel Manager

Village n Life; Wes-Kaap; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a proactive Hotel Manager to oversee operations and ensure a top-class guest experience. The ideal candidate will possess strong financial acumen and a thorough understanding of hospitality management, particularly in a 4/5-star environment. Responsibilities include developing guest relationships, managing staff performance, and ensuring compliance with company standards. This role offers the opportunity to lead a dedicated team and make a significant impact on guest satisfaction and hotel profitability. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 2 to 4 years relevant experience in a hotel management role.
• Strong understanding of Front Office and Reservations duties.

Responsibilities

• Develop guest relationships and respond promptly to needs.
• Ensure efficient check-in and check-out procedures.
• Maintain high standards in all hotel operations.

Skills

OPERA experience

Financial acumen

Food and Beverage knowledge

MS Office skills

Verbal Communication

Teamwork

Decision making

Education

Matric

Hospitality related qualification

Job description

SUMMARY

The hotel manager will assist with day-to-day Hotel Operations function, finance and profitability of the Hotel. forward thinking, pro-active manger to deliver top class guest experience. Ideal candidate will understand the well-travelled, active, and modern client base and values a STRONG guest experience of the HIGHEST QUALITY. Must hold themselves to the high standards that are synonymous with this exceptional property.

MINIMUM REQUIREMENTS

QUALIFICATION: Matric, Hospitality related qualification

EXPERIENCE: OPERA experience essential

2 to 4 years relevant experience

Previous experience in a similar role in a 4/5-star environment

Familiar with all duties of the Front Office / Reservations department

Strong financial acumen

Strong Food and Beverage experience

Strong MS Office skills

Competencies

COMMUNICATION: Verbal Communication

Comprehension

COGNITION/THINKING: Analysis/Reasoning

Decision making & judgement

PERSONAL EFFECTIVENESS: Self-Management

Stress Tolerance

Attention to detail

INTERACTION WITH OTHERS: Influencing other

Teamwork

MANAGEMENT QUALTIES: Business Alignment

Strategic Vision

DUTIES AND RESPONSIBILITIES

Operations

• Develop and build guest relationships, promptly respond to guest needs
• Maintain efficient Check in procedures
• To ensure effective liaison between Reservations and Front office Staff, as well as other departments
• Ensure that accounts are balanced daily
• Ensure effective and accurate check out facilities
• Ensure company policy is maintained withing the housekeeping department.
• Maintain exclusivity procedures of the hotel
• Carry out systematic checks of all Front of House and guests
• Reporting faults to maintenance and follow up
• Repairs to be actioned without delay – 100% facilities
• Ensure maximum security in all areas under your control
• Conduct monthly asset counts
• Understand your kitchen and restaurant Man Plans
• Manage daily cash-ups to avoid risk
• Ensure your service is of a high quality
• No variations from the agreed standards of food presentation from the Food Consultant
• Ensure cleanliness of restaurants/bars/public areas
• Monitor daily variance reports and action shortages
• Monitor void reports and manage
• Understand the ownership roles and levels of responsibility in your team
• The custodians list should be regularly updated and evaluated
• Update your Aesthetics and Facilities files monthly
• Ensure Asset list is updated and signed off monthly and updated in your Facilities file
• Regularly check procedures for luggage storage and key control
• Procedures, Standard office procedures and luggage procedures.
• Maintain Uniform standards in all departments
• Implementation of Company Standard Operating procedures, and ensure it is maintained.
• To carry out, or ensure that regular on the job training is conducted to maintain standards
• Monthly and weekly rosters and follow up on-time attendance
• Progressive discipline where applicable
• Considers impact on business
• Demonstrates a sincerely positive attitude toward getting things done
• Understands and addresses group objectives
• Develops solutions that improve organisational performance

Financial

• Initiatives to increase revenue
• Debtors control – no open accounts
• Travel Platform Management – manage commission structure
• Sign all front desk and housekeeping purchase orders
• Achieve targeted Food and Beverage Costs
• Sign off income statement monthly

Human Resources

• Manage your staff through their HR files – know where they live, who is the street committees, hobbies, and passions.
• Maintain staff files
• Work in conjunction with HR to ensure the most effective appointments.
• Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
• Participate in the progressive discipline in conjunction with HR office

General

• Guest and review driven
• Understand and capitalise on the key guest demographic
• Deadline Driven
• Innovative
• Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower

You will be expected to always be available telephonically and always have access to read and respond to your emails.

Your duties as per the above should not be read in isolation, but may change as the business, its policies and procedures, and operational requirements evolve.

REVIEW CRITERIA:

• Appearance
• Staff communication & motivation
• Financial wellbeing of the business
• General knowledge to complete duties
• Urgency
• Pro-active
• Problem solving
• Ownership & responsibility