Customer Success Executive

Flink Recruit Pretoria; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative firm is seeking a dynamic Customer Success Executive to nurture and expand relationships with key clients. This role is pivotal in driving revenue growth by understanding client needs and proposing tailored solutions. The successful candidate will leverage their expertise to maximize opportunities for cross-selling and upselling, ensuring client satisfaction and long-term business success. If you thrive in a fast-paced environment and are passionate about technology and client relations, this is the perfect opportunity for you.

Qualifications

• 3 years' experience in a similar role.
• Strong understanding of technology and industry trends in ICT.

Responsibilities

• Develop trust relationships with major clients to prevent competition loss.
• Expand relationships by proposing solutions that meet client objectives.

Skills

Customer Relationship Management

Sales Strategies

Client Needs Assessment

Cross-selling and Upselling

Education

Diploma in Business Administration

Degree in Marketing

Tools

Salesforce

Microsoft Suite

Job description

Reference : PTA-CDW-1

Our Client is looking for a Customer Success Executive, located in Midrand.

Main Purpose

The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities.

The CSE plays a crucial role in understanding client needs, proposing solutions, and effectively managing multiple key accounts to achieve long-term business success.

Responsibilities

1. Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.
2. Acquire a thorough understanding of key customer needs and requirements.
3. Expand relationships with existing customers by continuously proposing solutions that meet their objectives, including cross-selling and upselling opportunities.
4. Identify and capitalize on opportunities to cross-sell additional products or services to existing clients.
5. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling and upselling initiatives.
6. Ensure the correct products and services are delivered to customers in a timely manner.
7. Serve as the link of communication between key customers and internal teams.
8. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
9. Play an integral part in generating new sales that will turn into long-lasting relationships, including cross-selling and upselling to new clients.
10. Proactively identify and pursue upselling opportunities by understanding client goals, challenges, and market trends.
11. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics, highlighting cross-selling and upselling achievements.
12. Manage clients in line with size of account allocated.

Qualification Requirements

• Diploma or degree in a business-related field, such as business administration, marketing, or sales.
• ICT sector certification / knowledge (i.e., Microsoft, AWS, Salesforce) advantageous.

Work Experience

• 3 years' experience in a similar role.
• Have a strong understanding of technology, industry trends, and the needs of clients within the ICT sector preferred.

Software Application Requirement

• CRM knowledge (i.e., Salesforce).
• Microsoft suite.

Package & Remuneration

R - R