Wellness Assistant (Southdowns)

Wellness Warehouse; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in health and wellness is seeking a retail sales associate to enhance customer experience and achieve sales targets. The ideal candidate will have a Grade 12 qualification, relevant diploma or experience in retail sales, and excellent communication skills. Join a dynamic team that values ongoing learning and offers various employee benefits, including discounts and medical aid options.

Benefits

Participation in provident fund and risk benefit schemes

Medical aid options available

Birthday leave

Team member discounts on purchases

Ongoing learning through Wellness Training Academy

Participation in CSI initiatives

Qualifications

• Minimum of 3 years retail sales experience (2 years industry-specific).
• Willingness to work weekends and extended retail hours.
• Competency assessment achieved.

Responsibilities

• Approach customers with a friendly greeting and offer assistance.
• Meet sales and unit targets while providing optimal customer experience.
• Ensure merchandising principles are followed and assist at the point of sale.

Skills

Customer Service

Sales Skills

Communication

Education

Grade 12 qualification

Relevant diploma or short course in health and wellness modalities

Degree in Homeopathy, Naturopathy, Phytotherapy, or related qualifications

Job description

Job Responsibilities and Specifications

Approach all customers with a friendly greeting, smile, and offer assistance. Identify customer needs to provide an optimal experience. Take responsibility for serving the customer and resolving queries. Apply selling skills effectively. Meet customers' needs and expectations by asking, listening, and advising on options, services, and products. Offer alternatives if merchandise is unavailable. Achieve sales and unit targets. Stay informed about new lines and promotions. Specialize in all departments through focused supplier training and prescribed booklist completion. Follow store disciplines and productivity standards, including opening and closing procedures. Ensure all merchandising principles are in place, items are ticketed, and stock counts and expiry dates are checked. Assist at the point of sale with cash handling and cash-ups.

Job Specifications

• Grade 12 qualification
• Relevant diploma or short course in health and wellness modalities, effective retail selling, or product-specific knowledge, or a minimum of 3 years retail sales experience (2 industry-specific).
• Degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine, or related natural health qualifications.
• Excellent written and verbal communication skills.
• Willingness to work weekends and extended retail hours.
• Competency assessment achieved.

Offerings

• Remuneration based on a cost-to-company model with performance incentives.
• Participation in the company's provident fund and risk benefit schemes.
• Medical aid options available.
• Birthday leave.
• Team member discounts on in-store and online purchases.
• Ongoing learning through the Wellness Training Academy and supplier training.
• Participation in CSI initiatives, events, and experiences related to environmental and social responsibility.