Shop Assistant / Cashier - Clicks Discovery Place

Clicks Group Limited; Gauteng; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading company in the retail sector is looking for a Shop Assistant / Cashier to join their team. This role is perfect for individuals passionate about service excellence and customer engagement. You will be responsible for delivering exceptional customer service, managing point of sale operations, and promoting store initiatives. If you are eager to start a career in retail and enjoy working with people, this is an excellent opportunity to grow within a dynamic environment.

Qualifications

• Desirable: Maths 50% and English 50% at Grade 12 level.
• Experience in a customer-facing role within retail/FMCG.

Responsibilities

• Deliver service excellence through efficient customer service.
• Maintain high levels of accuracy at the point of sale.
• Promote Clicks' clubcard and enroll new members.

Skills

Basic math calculations

Retail / FMCG background

Customer service excellence

Planning and organizing

Problem-solving

Strong customer orientation

Education

Matric (Grade 12)

Job description

Shop Assistant / Cashier - Clicks Discovery Place

Listing status : Online

Apply by : 11 July

Position summary: Industry : Wholesale & Retail Trade

Job category : Other : Matriculants / Graduate / No Experience

Contract : Permanent

Remuneration : Market Related

EE position : Yes

Introduction

Are you passionate about service excellence and helping people feel good?

Are you confident to engage and communicate with our customers?

We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager.

This is a fantastic opportunity to start a career in retail.

Job purpose

To deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in store that leads to a positive customer experience.

Job objectives

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members to achieve participation targets.
• To make customers aware of promotions to positively affect sales and ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible, and offering friendly and professional service.
• To execute and maintain all merchandising and housekeeping duties according to store and visual standards.
• To support the group's vision to be the customer's first choice health and beauty retailer by living and driving company values.
• To maintain updated knowledge on products, ranges, promotions, and events to provide accurate information to customers.

Qualifications and Experience

• Desirable : Maths 50% and English 50% at Grade 12 level.
• Desirable : Experience in a customer-facing role within retail / FMCG store operations environment.

Skills, Abilities, and Job Related Knowledge

• Basic math calculations.
• Retail / FMCG background and understanding of merchandising and promotion principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.
• Planning and organizing skills.
• Problem-solving skills.
• Strong customer orientation.
• Relating and networking.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.
• Working with people.
• Persuading and influencing.
• Planning and organizing.
• Coping with pressures and setbacks.