Customer Care Services Agent - 2 Degrees

CoSauce; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO organization is seeking customer service agents to join their team in Johannesburg. This role involves providing exceptional service for an international telecommunications client, requiring teamwork, patience, and a desire for growth. Competitive pay and development opportunities are offered, along with transport arrangements for night shifts.

Benefits

Transport provided for night shifts

Competitive pay, often double industry standards

Clear development pathways

Qualifications

• At least one year of experience in customer service or call centre.
• Eager to learn and grow within the company.
• Ability to handle challenging customer queries with patience.

Responsibilities

• Provide exceptional customer service for an international telecommunications client.
• Support team goals and collaborate effectively with colleagues.
• Handle customer queries with empathy and attention to detail.

Skills

Team player focus

Patience

Empathy

Attention to detail

Job description

We're looking for talented customer service agents to join the CSR Holdings team.

This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in industries with a recurring customer base (telecommunications, media, insurance, energy, etc.).

Please note, you'll be working night shifts in this position.

We arrange transport for all our employees from their homes to our office, understanding the challenges of night travel.

Requirements

1. Some baseline experience: Worked in customer service or a call centre environment for at least one year.
2. Team player focus: You care more about the team than individual accolades. We seek individuals who take pride in their work and support their colleagues to achieve team goals.
3. Desire for growth: Coachable individuals eager to learn, grow, and build their careers with us.
4. A bit of Zen: Patience and empathy are essential, especially when handling challenging customer queries.
5. Strong attention to detail.

CSR Holdings is a boutique BPO organization committed to excellence and treating our people with dignity. Our goal is to create 10,000 meaningful jobs in Sub-Saharan Africa, offering competitive pay—often nearly double industry standards—and clear development pathways.

If you're ambitious and eager to deliver exceptional service, we will support your career growth with development opportunities and remuneration that reflect your efforts.