Collections Agent Mr Price Money FS - Night Shift

Mr Price Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in the retail sector is seeking a Collections Agent for their night shift operations in Durban. The role focuses on collecting overdue installments and providing excellent customer service. Candidates should have Grade 12 and some experience in collections, with opportunities for career growth and incentives.

Benefits

Uncapped incentive for target achievement

Learning and Development opportunities

Discount on merchandise at Mr Price Group stores

Share scheme after 1 year of service

Qualifications

• 6 - 12 months experience in collections.
• Knowledge of NCA requirements pertaining to collections and credit control.
• Understanding of the life-cycle of an account and the collection process.

Responsibilities

• Fielding calls from arrears customers to collect overdue installments.
• Processing customer refunds and reviewing account adjustments.
• Resolving client discrepancies and short payments.

Skills

Negotiation

Customer Service

Problem Solving

Education

Grade 12

Job description

Job title : Collections Agent Mr Price Money FS - Night Shift

Job Location : KwaZulu-Natal, Durban Deadline : May 25, 2025 Quick Recommended Links

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Job Description

• The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies

Responsibilities

• Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
• Efficiently processing customer refunds, processing and reviewing account adjustments
• Resolving client discrepancies and short payments
• Accurately updating customers’ personal, employment and contact information to maintain their details
• Effectively rehabilitating customers through excellent customer service standards
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What's in it for you?

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

Qualifications

• Grade 12
• 6 - 12 months experience in collections
• Knowledge of NCA requirements pertaining to collections and credit control
• Understanding of the life-cycle of an account and the collection process