Technical Writer and Editor

BankservAfrica; City of Johannesburg Metropolitan Municipality; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks a Technical Writer and Editor to create and proofread user guides, service manuals, and technical documentation. This role involves engaging with various stakeholders, analyzing audience needs, and developing clear, innovative content. The ideal candidate will have a strong background in technical writing, excellent communication skills, and the ability to manage document versioning. Join a dynamic team where your contributions will enhance the clarity and effectiveness of essential documentation, supporting the financial industry in South Africa.

Qualifications

• 3-5 years as an editor or publisher with strong attention to detail.
• 7-10 years in technical writing within engineering or SaaS environments.

Responsibilities

• Analyze target audiences to determine documentation needs.
• Develop innovative content and workflow solutions.
• Review and revise content for clarity, accuracy, and consistency.

Skills

Technical Writing

Editing

Communication Skills

Attention to Detail

Analytical Thinking

Problem-Solving

Education

Bachelor's Degree in English

Master’s Degree

Tools

Microsoft Office Suite

Job description

Description

BankservAfrica is part of the South African National Payments System and is a trusted partner of the financial industry, including banking institutions. Employees are required to adhere to high standards of honesty and transparency in their duties.

Purpose

As a Technical Writer and Editor, your primary role involves creating and proofreading user guides, service manuals, web training content, and technical documentation. You will manage versioning and distribution of materials, understanding the target audiences for each document. Your work will include guides on service functions and features, software use, technical instructions, and business processes.

Stakeholder Engagement

• Internal management
• External partners
• Customer teams
• Product and Scheme teams
• Project and ICT teams

Key Responsibilities

• Analyze target audiences to determine documentation needs
• Present information clearly and logically for reader comprehension
• Organize information to create/edit documentation, videos, or blogs
• Gather product or service information to understand functionality and technology
• Develop innovative content and workflow solutions
• Consult with subject-matter experts on specialized topics
• Analyze information for policy, procedure, and form documentation updates
• Write content for team members
• Review and revise content for clarity, accuracy, and consistency
• Manage document version control
• Publish documents

Qualifications / Knowledge

• Bachelor's degree in English, communications, journalism, or related field
• Master’s degree is a plus
• Proficiency in Microsoft Office Suite

Experience

• 3-5 years as an editor or publisher
• 7-10 years in technical writing within engineering or SaaS environments
• Experience in workflow and training material development
• Business and IT fluency
• Strong attention to detail
• Excellent communication skills
• Ability to prioritize in fast-paced settings
• Willingness to learn and take on new challenges
• Analytical and conceptual thinking skills
• Self-starter with multitasking ability
• Ability to ensure technical accuracy and consistency
• Proficiency in creating visually appealing documentation with graphics
• Strong problem-solving skills
• Capacity to handle large information volumes
• Methodical work approach