Broker Claims Administrator

Human Accent; Durban; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in the short-term insurance sector is seeking a Broker Claims Administrator in Kloof, KZN. This pivotal role involves engaging with brokers and suppliers to efficiently track and process insurance claims. The ideal candidate will have a strong background in claims management, excellent communication skills, and a knack for detail-oriented tasks. You will be responsible for assessing claims, authorizing payments, and ensuring compliance with policy guidelines. If you thrive in a dynamic environment and are passionate about delivering exceptional customer service, this opportunity is perfect for you.

Qualifications

• Minimum 3 years’ experience in short-term claims.
• Proficient in industry-standard insurance policies.

Responsibilities

• Assessing and authorizing short-term claims.
• Maintaining relationships with external service providers.
• Liaising with internal departments for claims processing.

Skills

Claims Processing

Customer Service

Communication Skills

Time Management

Attention to Detail

Education

Matric/Grade 12

NQF 5 qualification in Short Term Insurance

120 FAIS credits

Tools

Microsoft Excel

Job description

Our client in the short-term insurance industry is looking for a Broker Claims Administrator based in Kloof - KZN

Purpose of the job

• To engage with external customers’ brokers and suppliers with regard to tracking and processing of insurance claims and other related administration, in accordance with policy wording rules compliance modelling.
  
  

Qualifications And Experience – Not Negotiable

• Matric/Grade 12
• Minimum of 120 FAIS credits or a NQF 5 qualification in Short Term Insurance
• Minimum of 3 years’ Short-term (domestic and commercial lines) claims experience is essential
  
  

Qualifications And Experience - Advantageous

• RE5
  
  

Knowledge, Skills And Behavioural Attributes/ Requirement

• Proficient in industry-standard insurance policies.
• Strong independent work ethic with accountability to meet KPI targets.
• Be able to work efficiently and accurately to meet deadlines.
• Good command in English with excellent communication skills, verbal and written.
• Computer literate and proficient in Microsoft Excel
• High attention to detail.
• Able to work under pressure.
• Have effective time management skills and be able to work independently.
• Able to remain focused and think logically in pressurised situations.
• Have strong reporting skills.
• People-oriented.
  
  

Primary Responsibilities

What key performance areas require

• Assessing short-term claims received
• Appointment of assessors/loss adjusters
• Authorisation of claims
• Maintaining a good working relationship with all the external service providers
• Panel beater authorisations for approved motor claims
• Attending to emails, incoming calls, broker queries, etc
• Preparation of repudiation and/or no cover letters for sign off
• Attend to the speedy claims payments
• Closing of claims on all the systems
• Updating all the relevant and required registers such as salvage, repudiation, TCF, etc
• Ad Hoc administration as required
• Liaising with other internal company departments, such as underwriting and finance
  
  

Please attach cv, qualifications (including Matric Certificate) id & driver's license