Sales Consultant - Bayside Mall

African Bank; Wes-Kaap; On-site; ZAR 250 000 - 400 000; Full time

Job summary

A leading financial institution seeks a Sales Consultant to promote and sell its diverse product offerings. The role involves achieving sales targets, developing client relationships, and ensuring compliance with regulations. Candidates should possess a business qualification and have at least two years of sales experience. This position offers the opportunity to contribute to the bank's growth while enhancing customer financial success.

Qualifications

• Minimum 2 years of sales and client service experience.
• Full representative status in all product categories.
• RE5 preferred.

Responsibilities

• Promote and sell the Bank’s products to clients.
• Achieve customer growth and revenue targets.
• Conduct financial needs analyses.

Skills

Sales skills

Customer service

Relationship building

Financial analysis

Education

NQF level 6 FSCA-aligned/business qualification

Job description

MAIN PURPOSE OF THE JOB

To promote and sell the Bank’s product bouquet to clients through responsible sales activities. Responsible for sourcing and developing new contacts/prospects and sales leads through the Bank’s internal campaigns and your own referrals.

Key Performance Inputs/Activities

1. Sales Focus

• Achieve customer growth, revenue, and collection targets as defined by the bank.
• Meet and exceed individual activity metrics for all product lines.
• Meet, exceed, and effectively execute all sales and customer targets set by the bank.
• Implement the bank's sales strategy regarding product and value-added services (up-selling, cross-selling, capital take-up).
• Outbound calling to existing and prospective customers.
• Convert all sales opportunities from inbound requests, outbound calls, lead initiatives, and customer queries.
• Establish, develop, and maintain relationships with existing and prospective customers to generate new business.
• Participate in cross-selling bank products.
• Maintain detailed pipeline and prospect data.
• Arrange in-person visits, appointments, and presentations, with follow-up calls as necessary.
• Conduct professional financial needs analyses to facilitate sales.
• Schedule customer feedback for document collection and updates.
• Adhere to supervision requirements for all financial products.
• Prepare and present weekly, monthly, and quarterly reports to management.
• Ensure effective cash management, CAM management, and credit card administration as authorized.
• Take accountability for your results.

2. Marketing Focus

• Stay informed about products, services, competitive activities, and marketing trends.
• Identify referral opportunities within and around the branch.
• Support branch goals via marketing activities, promotions, telemarketing, and targeted initiatives.
• Participate in community events to increase business opportunities.
• Ensure all marketing activities adhere to policies and procedures.

3. Risk & Compliance Focus

• Ensure deal quality by reviewing applications promptly and accurately, utilizing all necessary bank tools to mitigate risk.
• Comply with all policies and regulatory requirements, including AML and fraud reporting.
• Maintain a 'zero-defect' approach to deal quality and income/expenses capturing.
• Follow FAIS guidelines and qualification parameters.

4. Customer Service

• Adhere to the bank’s customer service standards and legislation.
• Follow TCF principles.
• Take accountability for your behavior and support team members in customer engagement.
• Satisfy customers’ financial needs and assist their financial success.
• Ensure quality application processing, timely turnaround, query resolution, and solution provision.

5. Training & Development

• Participate in ongoing sales and service training to address developmental needs.
• Complete all product, service, risk, and compliance training initiatives.

6. Operational Activities

• Follow all security, safety, and operational procedures, including opening/closing, surveillance, and emergency protocols.
• Perform additional administrative duties as required by management.

Minimum Education

NQF level 6 FSCA-aligned/business qualification; RE5 is preferred.

Minimum Experience

At least 2 years of sales and client service experience, with full representative status in all product categories.