Sales Consultant - Faithful to Nature - V&A Waterfront

Silvertreebrands; Somerset West; On-site; ZAR 300 000 - 400 000; Full time

Job summary

Ein aufregendes Angebot für Verkaufsberater in Somerset West bei einem führenden Unternehmen im Bereich natürliche Produkte. Diese Rolle erfordert starke Kommunikationsfähigkeiten und die Fähigkeit, Kunden willkommen zu heißen. Sie werden Kundenbedürfnisse identifizieren, Lösungen empfehlen und sicherstellen, dass die Kunden mit einem Lächeln den Laden verlassen. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Seien Sie Teil eines innovativen Teams, das sich für die Gesundheit von Menschen und Planeten einsetzt!

Qualifications

• Mindestens 1-2 Jahre Erfahrung im Einzelhandel und Kundenservice.
• Kenntnisse im Bereich Gesundheit und Wellness zur Unterstützung der Kunden.

Responsibilities

• Maximieren Sie die Verkaufsziele des Geschäfts und fördern Sie Mehrfachverkäufe.
• Informieren Sie Kunden über Rabatte und Sonderangebote im Geschäft.

Skills

Kommunikationsfähigkeiten

Kundenservice

Verkaufskompetenz

Teamarbeit

Stressmanagement

Education

Matric oder NQF-Äquivalent

Tools

Microsoft Office Suite

Job description

An exciting opportunity at Faithful to Nature has become available for Sales Consultants at our new store in Somerset West.

The successful candidate will have strong communication skills and the ability to make customers feel welcome in our store. You will help identify client needs, present and answer questions about our products and services, and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and contribute to the store’s profitability.

Faithful to Nature is a market leader in the online natural product retail space, committed to improving the health of our customers and our planet. We are passionate about innovation and delivering excellent customer service. This is a unique opportunity for someone who shares Faithful to Nature's ethos and is dedicated to delivering exceptional customer service!

Responsibilities

• Uphold company brand and standards at all times.
• Conduct price and feature comparisons to facilitate purchasing.
• Maximize store sales targets and encourage multiple sales.
• Provide customers with up-to-date advice and general knowledge of our products and environment.
• Coordinate with the team to provide excellent customer service, especially during peak times.
• Inform customers about discounts and special offers in store.
• Stay up-to-date with new products and services.
• Replenish store floor with merchandise.
• Ensure all fixtures, prongs, and shopfitting are fixed and used correctly.
• Follow directives from store management to ensure the store's successful operation.
• Assist with opening and closing procedures.
• Keep the store clean and tidy at all times.
• Unpack stock according to FtN procedures.
• Adhere to stock control procedures for all incoming and outgoing stock.
• Complete administrative tasks such as daily banking, target sheets, admin cross-checks, and disbursement controls.
• Perform any other ad hoc duties as required.

The Ideal Person Must

• Adhere to all company policies and procedures.
• Maintain a professional attitude and attire.
• Build and motivate staff, ensuring enthusiastic communication between customers and staff.
• Respect colleagues and consider their input, fostering teamwork and delivering passionate customer service.
• Engage in personal development through training and development initiatives.
• Be self-motivated.
• Manage stress effectively and perform under pressure.
• Maintain high energy levels.
• Take initiative and proactively achieve goals beyond the basic requirements.

Requirements

• Matric or NQF equivalent.
• Proficiency in Microsoft Office Suite.
• 1-2 years of retail and customer service experience.
• Knowledge of health and wellness to assist customers.
• Effective communication skills in English.
• Strong listening, oral, presentation, and written communication skills.
• Administrative orientation and responsibility.
• Persuasive sales ability and interpersonal skills to gain acceptance of products and ideas.
• Own reliable transport.