Field Service Technician

ICTEngage; Centurion; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is looking for a dedicated Field Support Technician to enhance their IT support team. This role is essential for delivering exceptional Tier 1 and Tier 2 technical support, both remotely and on-site. The ideal candidate will have a strong background in IT support, excellent problem-solving abilities, and a commitment to outstanding customer service. Join a dynamic team where your skills will directly contribute to client satisfaction and operational excellence. If you are self-motivated and ready to tackle challenges in a flexible work environment, this opportunity is perfect for you.

Qualifications

• Strong foundation in IT support with excellent problem-solving skills.
• Experience in managing help desk tickets and technical documentation.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware and software issues.
• Conduct routine maintenance and inspections at customer sites.

Skills

Windows Desktop Support

Technical Support

Problem-Solving

Customer Service

Communication Skills

Education

CompTIA A+ Certification

CompTIA Network+ Certification

Tools

Microsoft 365

Help Desk Software

Job description

We are seeking a dedicated and technically proficient Field Support Technician to join our client's dynamic IT support team. This role is pivotal in delivering Tier 1 and Tier 2 technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Key Responsibilities

• Technical Support: Provide Tier 1 and Tier 2 support for hardware, software, and network issues, ensuring timely resolution both remotely and on-site.
• Help Desk Management: Monitor, manage, and resolve help desk tickets efficiently, maintaining accurate records of issues and solutions.
• Equipment Handling: Manage stock collections and perform installations of IT equipment at client sites.
• Site Maintenance: Conduct routine maintenance and inspections at customer sites to ensure optimal system performance.
• Documentation: Maintain comprehensive documentation of customer site configurations, support activities, and technical procedures.
• Issue Escalation: Identify and escalate complex technical issues to Tier 3 support or management as necessary.
• Additional Duties: Undertake any other reasonable tasks or projects as required to support the IT operations.
  
  

RequirementsPreferred Skills & Attributes

• Technical Proficiency: Experience in Windows Desktop support environments.
• Certifications: Possession of CompTIA A+ and Network+ certifications.
• Software Knowledge: Familiarity with Microsoft 365 and email systems.
• Communication Skills: Strong verbal and written communication abilities in both English and Afrikaans.
• Licensing: Valid driver's license is mandatory.
• Personal Attributes: Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team.
  
  

Additional Information:

• Travel Requirements: Regular travel to client sites is required; candidates must be comfortable with fieldwork.
• Work Schedule: Flexibility to work outside standard business hours when necessary to address critical issues.