Senior Area Manager (Retail)

Hollywoodbets; Cape Town; On-site; ZAR 30 000 - 70 000; Full time

Job summary

Join a vibrant and dynamic team as a Senior Area Manager in the retail sector, where you'll play a key role in driving growth and operational excellence. This position offers a unique opportunity to lead and innovate within a fast-paced environment, ensuring that all branches meet their financial targets while providing exceptional customer service. You'll be responsible for developing strategic plans, managing resources, and nurturing talent within the team. If you thrive in a challenging and rewarding atmosphere, this role is perfect for you to make a significant impact and grow your career.

Qualifications

• Valid Driver’s license required for the role.
• Previous management experience necessary for overseeing branches.

Responsibilities

• Develop and implement regional plans for growth.
• Ensure branches operate optimally through effective management.
• Monitor compliance with legislation and company standards.

Skills

Problem Solving

Financial Forecasting

Customer Service

People Management

Market Analysis

Education

Management Experience

Tools

Operating Systems

Software Platforms

Job description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our team and let’s reach for the stars.

We have an amazing opportunity for a Senior Area Manager (Retail), based in Western Cape! Do you think you have what it takes to be our newest Purple Star?

As the Senior Area Manager (Retail), you will be responsible for supporting the Regional Manager in ensuring growth of the region and taking accountability for the Regional Management function to ensure smooth running and management of operations. This includes improving the region’s financial performance in terms of stakes, cost control, productivity and efficiency, resource planning, customer service levels, reporting, and compliance with company policies, legislative and statutory policies. Ensure all branches comply with legislative requirements and Hollywood standards of excellence.

With Hollywoodbets, You Will:

• Innovate and create as part of a like-minded, authentic team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid Driver’s license.
• Previous management experience.

What You’ll Do For The Brand:

• Develop and implement regional plans to attain forecasted growth and other targets.
• Review branch locations and possible relocation options to ensure maximum returns.
• Communicate financial targets to each branch and measure branch performance.
• Plan for growth in resources by identifying potential candidates for future roles.
• Review regional costs, scrutinize branch expenses, and identify irregularities and trends.
• Conduct regular visits to regional branches.
• Ensure branches operate optimally through sound people management, including recruitment, onboarding, training, payroll, clockwatch, and performance management procedures.
• Partner with marketing to ensure branches reach their financial targets.
• Ensure all new team members receive necessary training before starting.
• Evaluate business procedures and recommend improvements to the Operations Manager.
• Arrange regular meetings with Branch Managers to discuss targets, challenges, and resolutions.
• Ensure superior customer service, pro-actively address complaints, and build strong customer relationships.
• Monitor gambling board licenses and renewals, ensuring compliance with legislation.
• Maintain branch facilities, ensuring they are neat, tidy, and compliant with standards.
• Implement succession planning by identifying and developing talent within the region.
• Read newsflashes daily and provide remedy options.
• Minimize audit queries and provide timely resolutions.
• Develop a safe and positive work environment.
• Ensure daily reports are submitted and provide proactive feedback as required.

What You’ll Bring To The Team:

• Ability to identify, analyze, organize, and solve problems.
• Follow through and deliver results despite obstacles.
• Attune to market needs and developments.
• Good forecasting skills.
• Understanding of operating systems and software platforms.
• Knowledge of TUV (Top up voucher) distributions and related processes.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note, if you are not contacted within 30 days, consider your application unsuccessful.

10 people have applied for this job. 146 people have viewed this job.

About Hollywoodbets

At Hollywoodbets, we believe everyone should be treated like a STAR. Whether in our retail branches or online, our customers receive a larger-than-life Hollywood experience, full of glitz, glamour, and world-class entertainment. Behind every Hollywood Star is a dedicated team striving for success.

Founded in Durban, our brand has expanded to over 90 branches and offers online, telephonic, and mobile betting platforms globally.

Our success is driven by our Purple Team, known for first-class customer service and working together to be the bookmaker of choice in South Africa, Mozambique, Kenya, Ireland, and the UK.

We are proud to have partnerships with sporting stars like the Hollywoodbets Dolphins, Cell C Sharks, and Brentford FC, and to hold naming rights to the Hollywoodbets Kingsmead cricket stadium, Hollywoodbets Kings Park rugby stadium, and several racecourses.