Franchise Food Outlet Supervisor – Food Retail Industry

Stonebridge Hr Solutions; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the frozen food industry is seeking an experienced Dispatch Manager in Centurion. The role involves overseeing logistics and dispatch operations, ensuring compliance with regulations, and leading a team to achieve high customer satisfaction. Ideal candidates will have extensive management and logistics experience, strong leadership qualities, and be fluent in Afrikaans and English.

Qualifications

• 5-10 years Management experience required.
• Transport / Logistics experience 3-6 years preferred.

Responsibilities

• Coordinate the movement of orders and ensure timely delivery.
• Lead the team and maintain a motivated work environment.
• Implement transport policies to improve customer service.

Skills

Leadership

Customer Service

Analytical Skills

Bilingual (Afrikaans & English)

Education

Matric

Tools

Microsoft Office

ERP system

Job description

We are looking for an experienced Dispatch Manager for an FMCG company based in Centurion within the frozen food industry.

Position Overview

The Dispatch Manager oversees the scheduling and safe dispatch of all online and retail orders.

The candidate uses their expert knowledge of logistics, scheduling, and transportation regulations to ensure efficient and compliant operations.

Requirements

1. Matric
2. 5-10 years Management experience
3. Transport / Logistics experience 3-6 years
4. Qualification would be an advantage
5. Ability to use multiple systems and multitask in a fast-paced environment
6. In-depth knowledge of the Road Traffic Act, legislation, and transport
7. Must be computer literate (Microsoft Office and ERP system)
8. Commercial prowess and proven ability in the customer service environment
9. Excellent knowledge of handling commodities (fresh, frozen, and dry)
10. Must be bilingual (Afrikaans & English)
11. Highly collaborative and focused on teamwork
12. Leadership skills – display qualities of a good leader and set an example
13. Result-oriented
14. Strong focus on customer satisfaction and implementation of opportunities for improvement
15. Strategic thinker with good analytical skills
16. A self-starter that is comfortable with constant change

Responsibilities

1. Loading of trucks safely and effectively
2. Work closely with transport companies to coordinate the movement of orders outside delivery regions
3. Ensure cargo/orders are protected during transportation
4. Inspect orders to ensure correct quantities and products match invoiced items
5. Implement transport policies, systems, and standards to improve customer service
6. Ensure timely and safe delivery of customer orders in line with FSMS requirements
7. Maintain vehicles following company standards and road traffic laws
8. Maximize space utilization and implement FIFO
9. Plan and coordinate the movement of outgoing orders
10. Conduct stock counts as per management guidelines
11. Lead by example and motivate the team to achieve targets
12. Communicate policies and manage people-related issues
13. Maintain a motivated work environment

Only shortlisted candidates will be contacted. If you haven't heard from us in 2 weeks, please consider your application unsuccessful.