Coordinator : Site Hr Operations

Dhl Germany; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a leading global logistics company as a Coordinator in Site HR Operations. You will be responsible for delivering HR services, managing employee inquiries, and supporting HR processes. Ideal candidates will have a background in HR administration and a strong customer service focus. This role offers a dynamic work environment where you can contribute to the success of our HR team and support our commitment to service quality and sustainability.

Qualifications

• 1-2 years in administration or entry-level HR roles.
• Proficient in MS Word, MS Excel.

Responsibilities

• Collect work time data: attendance, absence, holidays.
• Onboard new employees regarding HR processes.
• Serve as the first point of contact for employee inquiries.

Skills

Problem-solving

Effective relationship building

Customer focus

Education

Matric

Graduate degree

HR certification

Tools

MS Word

MS Excel

PeopleSoft

Kenexa

Job description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over [number] countries and territories.

We're Europe's largest postal service, partner for eCommerce, and pioneers in secure digital communication.

We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality, and sustainability, using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for a…

Coordinator: Site HR Operations

Job Purpose

Responsible for delivering HR services, products, and systems.

Key Responsibilities

1. Collect work time data: attendance, absence, holidays, overtime, night hours, bonuses.
2. Onboard new employees regarding HR processes.
3. Serve as the first point of contact for employee inquiries.
4. Document hiring processes and prepare data for contracts.
5. Transmit documents to managers for new hires and changes.
6. Answer incoming inquiries professionally and efficiently.
7. Verify employee entitlements to requested information.
8. Gather and maintain customer-related data.
9. Ensure data accuracy and deliver accurate responses.
10. Provide friendly, efficient, and effective service to customers.
11. Escalate or redirect inquiries as needed.
12. Document inquiries accurately.
13. Support guidance on 'Employee' and 'Manager of People' self-service transactions.
14. Create tickets and enter data into systems like Case Management.
15. Communicate clearly, concisely, and timely.
16. Execute HR internal controls.
17. Advise employees and managers on HR processes.
18. Provide first-line HR policy support to local employees.
19. Coordinate with external providers (payroll, health & safety, medical care).
20. Work closely with Business HR / Resourcing teams on new hires.
21. Support HR activities related to employee contract changes and terminations.
22. Coordinate with Centers of Excellence for HR solutions (training, benefits, reporting).
23. Support daily administrative tasks to meet standards and deadlines.
24. Handle transactional tasks like data entry, chasing data, and report running.
25. Understand and apply HR concepts, processes, and tools including metrics and standards.
26. Utilize HR systems (e.g., PeopleSoft) and vendor systems (e.g., Kenexa).

Qualifications & Experience

Education: Matric; Graduate degree (desirable); HR certification (desirable).

Experience: 1-2 years in administration or entry-level HR roles.

Proficient in MS Word, MS Excel, etc.

Knowledge of labor law (desirable).

Core Competencies & Skills

• Problem-solving and solution initiation.
• Embracing change and producing innovative ideas.
• Effective relationship building with customers.
• Developing and delivering high-quality services or solutions.
• Focusing on customer needs and gaining commitment.
• Gaining support from management and colleagues.
• Aligning strategies and plans with broader organizational goals.
• Communicating strategy effectively.
• Setting clear, challenging, and achievable objectives.
• Aligning resources to meet objectives.
• Reviewing and communicating progress regularly.
• Championing continuous improvement and innovation.
• Inspiring results through empowerment, accountability, recognition, and rewards.
• Providing regular and candid feedback.
• Offering development opportunities and supporting career growth.
• Inspiring others to develop themselves.
• Conveying personal goals and values clearly.
• Seeking feedback actively and improving performance.
• Developing new skills and behaviors based on feedback.
• Taking responsibility for personal career development.

Languages: English - verbal and written.