Customer Success Associate

Growth Troops; Cape Town; Remote; USD 30 000 - 50 000; Full time

Job summary

A fast-scaling podcast studio is seeking a Customer Success Manager to oversee client relationships from kickoff to renewal. The ideal candidate will have experience in managing post-sale relationships and fluency in workflow automation tools, ensuring timely delivery and audience growth for corporate podcast productions.

Qualifications

• 3+ years managing post-sale relationships in tech-enabled services.
• Hands-on fluency with workflow automation tools.
• Experience with podcast hosting platforms and B2B marketing metrics is a plus.

Responsibilities

• Onboard new clients and set milestones for episode planning.
• Review download trends and distill insights for marketing teams.
• Manage production timelines and coordinate with internal teams.

Skills

Client Management

Workflow Automation

Project Management

Communication

Tools

Zapier

Make

CRM Software

Podcast Hosting Platforms

Job description

Full-time

• Remote (U.S. Eastern Time core hours)
  
  

Position Overview

A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

Daily Focus

The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points live inside the CRM, and automations built in Zapier or Make fire off task reminders, asset requests, and approval nudges so nothing slips. Each week, the manager reviews download trends, listener feedback, and campaign metrics, then distills insights into recommendations that help marketing teams amplify reach. When obstacles arise—audio fixes, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and rallies internal editors, designers, and strategists to keep delivery on track.

What Sets the Ideal Candidate Apart

Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, provide a solid foundation. Hands-on fluency with workflow automation in Zapier or Make is essential, as many processes—guest intake forms, transcript delivery, social-clip generation—depend on reliable triggers and data handoffs. Comfort running meetings on Zoom, clarity in written updates, and a calm, solutions-first approach round out the profile. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage.

Applicants who thrive on turning creative vision into repeatable process, enjoy automating away busywork, and value long-term client partnerships are encouraged to apply.