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An established industry player seeks a dedicated individual to automate job scheduling and enhance operational efficiency. In this role, you will implement and monitor jobs across various systems, ensuring compliance with operational standards. You'll be part of a dynamic team focused on delivering exceptional service and quality. The company values diversity and transformation, creating an inclusive environment for all employees. If you're passionate about operational excellence and eager to contribute to a forward-thinking organization, this opportunity is perfect for you.
Position Purpose
To automate all scripts onto the job scheduling system. To implement, test and monitor jobs on both test and production systems.
Accountabilities
Client service delivery and quality
- Follow procedures and cooperate with peers and leader for best possible service delivery
Compliance and Risk Management
- Defined legal, statutory and regulatory compliance is maintained at the required standards
- Operational risk and governance structures, measures and frameworks are complied with, and necessary action is taken to address issues, when necessary
Financial Management
- Contribute to cost savings within the department to assist with financial goals and targets
Operating Model
- Receive, process, approve and implement authorised changes into production - Administer, monitor, assess, fix and/or escalate scheduled jobs - Ensure effective functioning of scheduling tool - Perform quality control within scheduling environment according to operational requirements - Monitor production environments according to operational requirements - Investigate production operational alerts, calls, notifications and escalate where required - Monitor 3rd party communications and file transfers, as per operational requirements. Action, communicate or escalate to relevant parties
- Meet delivery objectives through working with other team members within and linked to the department / project
- Resolve operational performance variations and problems and escalate unresolved issues to higher levels
- Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
Operational Implementation of Strategy
- Keep up to date with operational changes implemented in response to important external influences
- Deliver in a manner that supports and meets operational quality standards and meets the defined
departmental priorities
- Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
Operational Leadership
- Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
- Engage in development, coaching and mentoring
- Support transformation through valuing diversity
- Behave in alignment with the Afrocentric values
Stakeholder Management
- Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
- Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in
Generic Objectives
Specific deliverables:
Operating Model:
-Receive, process, approve and implement authorised changes into production
-Administer, monitor, assess, fix and/or escalate scheduled jobs
-Ensure effective functioning of scheduling tool
-Perform quality control within scheduling environment according to operational requirements
-Monitor production environments according to operational requirements
-Investigate production operational alerts, calls, notifications and escalate where required
-Monitor 3rd party communications and file transfers, as per operational requirements. Action, communicate or escalate to relevant parties
Qualification and Experience
Personal Attributes
Attribute
Turnaround Time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.
Our Commitment to Transformation
AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
Should you not hear from us within a month of applying, consider your application unsuccessful.