Call Center Agent

National Debt Consultants; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in debt management solutions is seeking empathetic and skilled Debt Removal Consultants in Cape Town. The role involves engaging with clients to provide personalized financial advice, developing repayment plans, and negotiating with creditors. Ideal candidates will have experience in customer service and strong communication skills, with a preference for multilingual abilities.

Benefits

Exciting commission structures (uncapped)

Qualifications

• At least 1 year of experience in a call Centre or customer service role.
• Knowledge of debt management solutions and financial matters preferred.
• Being multilingual is a strong advantage.

Responsibilities

• Engage with clients to understand their financial situation and explain debt management options.
• Develop customized repayment plans tailored to clients' specific needs.
• Achieve daily, weekly, and monthly targets while maintaining customer satisfaction.

Skills

Communication

Negotiation

Problem Solving

Empathy

Customer Service

Job description

Who We're Looking For:

We are searching for empathetic, patient, and skilled call Centre agents with a deep understanding of debt management solutions. As a Debt Removal Consultant, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.

Key Responsibilities:

Engage with clients via phone to understand their financial situation and explain debt management options.
Provide clear and concise advice on debt review processes, ensuring clients feel empowered and supported.
Develop customized repayment plans tailored to the client’s specific needs and circumstances.
Demonstrate strong negotiation skills to work with creditors on behalf of clients.
Build and maintain trust with clients by providing compassionate, attentive service.
Ensure all client information is kept confidential and accurate within company systems.
Achieve daily, weekly, and monthly targets while maintaining a high level of customer satisfaction.
Key Requirements:

At least 1 year of experience in a call Centre or customer service role (preferred).
1 year of experience in cold calling or tele sales (preferred).
Knowledge of debt management solutions and financial matters (preferred).
Strong communication skills, both verbal and written, with the ability to explain complex financial concepts in an easy-to-understand manner.
Compassionate, empathetic, and patient demeanor when interacting with clients.
Strong negotiation and problem-solving skills.
Ability to work independently and as part of a team.
Must be organized and detail-oriented.
Being multilingual is a strong advantage
Job Type: Full-time

Pay: From R4 500,00 per month

exciting commission structures (uncapped)

Job Type: Full-time

Application Question(s):

Do you speak multiple languages? (eg. English and Xhosa or Afrikaans)

Location:
Cape Town, Western Cape (Required)