Information Technology Manager Cape Town Sa

Stitch.Money; Cape Town; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading payments infrastructure company is looking for an IT Manager to lead a team of system administrators in Cape Town. This role combines technical expertise with managerial skills to enhance IT systems and support business goals. The IT Manager will oversee project management, team development, and ensure high-quality IT services while fostering collaboration across departments. This position offers hybrid work options and a range of benefits including stock ownership and generous leave policies.

Benefits

Employee Stock Ownership Plan

Health Insurance

Learning and Development Budget

Generous Annual Leave Policy

Daily Team Lunches

Bi-annual Work Retreats

Employee Assistance Programs

Qualifications

• Minimum of 8 years of leadership experience in IT.
• Strong knowledge of networking, cloud computing, and cybersecurity.

Responsibilities

• Manage and develop a team of system administrators.
• Oversee IT project planning, execution, and delivery.
• Ensure IT systems align with business objectives.

Skills

Leadership

Communication

Collaboration

Project Management

Networking

Cloud Computing

Cybersecurity

Emerging Technologies

Education

Degree / Diploma

Tools

ITSM Frameworks

PMP

CSM

ITIL

COBIT

CGEIT

Job description

Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.IT ManagerThe IT Manager is a key leadership role responsible for managing a team of system administrators, overseeing the enablement and support function, and ensuring that IT Systems align with the company's strategic goals.

This individual combines technical expertise with managerial skills to guide their team in delivering high-quality IT Systems, fostering collaboration, efficiency, and continuous improvement.

The IT Manager reports to the Director of Security.Department : ITNotice Period : 2 calendar monthsJob Level : TL1 / IC4Reporting Line : Director of EngineeringLocation : Cape Town (Hybrid minimum 3 days in the office)Key ResponsibilitiesPeople Management : This position performs key people manager responsibilities such as performance, probation, leave, grievance, and disciplinary management, among others.Team Management and Development : Manages and develops a team of system administrators, setting clear goals and managing support loads.Team Development : Provides supportive feedback and career development guidance and encourages and supports learning and development.Project Management : Oversees the planning, execution, and delivery of IT projects within agreed timelines and budgets, ensuring high-quality standards are met.Collaboration and Communication : Acts as a key liaison between the IT Team and other departments to ensure that the IT systems are aligned with business objectives.Technical Guidance : Provides technical leadership and guidance to the team, ensuring best practices in IT support are followed.

Stays abreast of new technologies and industry trends, incorporating them into planning and decision-making.Performance Management : Conducts bi-annual performance reviews, fosters a culture of feedback, and implements strategies for individual and team growth.Process Improvement : Continually monitor, assess, and improve IT systems to enhance team effectiveness and support quality.Recruitment and Team Building : Participates in interviewing prospective job candidates and evaluating technical screenings.

Plays a crucial role in the onboarding process, building a cohesive and high-performing IT team.Quality Assurance : Champions a culture of high-quality IT systems and support.

Establishes and enforces support SLAs.

Leads efforts to identify and remediate technical debt, ensuring that the IT platforms remain performant.Standards : Contributes to fulfilling certification security requirements including, but not limited to, PCI and ISO.Purchasing and Budget Oversight : Liaises with the Finance team and other departments to ensure SaaS products are paid for and cost-effective.

Supports the Finance department in audits.Security Compliance : Ensures that systems under the IT department's ambit are kept up to date with security patching and that onboarding and offboarding processes for staff access are adhered to as per SLA and policy.RequirementsDegree / Diploma or equivalent working experienceMinimum of 8 years of leadership experience in the IT realm.Willingness to learn and find your own answersStrong knowledge of networking, cloud computing, cybersecurity, and enterprise applications.Experience with IT service management (ITSM) frameworks.Familiarity with emerging technologies such as AI, IoT, and automation.Certifications such as PMP, CSM, ITIL, COBIT, CGEIT is a plusExceptional communication and collaboration skills, with the ability to lead and inspire team members.Strong ability to mentor engineering team members to ensure continued technical growth and progression in their career trajectory.Ability to work effectively with other Managers, Staff Engineers, and Product Managers.Excellent project management skillsfortable creating warm relationships with people.BenefitsWe recognise and value the importance of enabling remote work and maintaining a globally distributed workforce.

We cater to equitable employee experiences for both in-office and remote team members.

While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.We believe in the power of ownership.

That's why every full-time team member becomes a part-owner of Stitch.

Our employee stock ownership plan ensures that when the company thrives, you do too.Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work.

In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.We are committed to the professional growth of our team.

Each year, we allocate $3, per full-time team member for learning and development, supporting a culture of continuous improvement and skill enhancement.Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.Employee Assistance ProgrammesWe care about the well-being of our team.

Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life.

Whether it's counselling, advice, or support services, we're here to help every step of the way.Other Notable Benefits and PerksCelebrations for important life and work milestonesDaily team lunches in the Cape Town officeBi-annual work retreatsNew starter dinnersFrequent team and company events

• these benefits are applicable for full-time staff members but may not apply for fixed-term and part-time staffApply for this job
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Manager Sa Cape Town • Cape Town, Western Cape