Shift Supervisor - Peddie

AKM Foods (PTY) Ltd.; Oos-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead and inspire a dynamic team. In this role, you will oversee shift operations, ensuring that customer expectations are exceeded through exceptional service and adherence to operational standards. You'll be pivotal in managing team performance, implementing training programs, and fostering a positive work environment. If you have a passion for leadership and a commitment to excellence, this opportunity offers the chance to make a significant impact in a vibrant restaurant setting.

Qualifications

• Experience in managing teams within a fast-paced environment.
• Knowledge of operational standards and customer service excellence.

Responsibilities

• Assist in achieving cleanliness and service standards.
• Manage shifts and direct employee activities for efficiency.
• Implement safety and security procedures across shifts.

Skills

Team Management

Customer Service

Operational Procedures

Employee Relations

Education

High School Diploma

Management Training

Job description

A vacancy exists in the Operations Department for Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent(s) will be responsible for supervising team members with respect to policies, procedures, and standards on product, administration, hygiene, maintenance, customer service, labor utilization, and employee relations. They will also assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

• Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for cleanliness, hospitality, accuracy, maintenance, product quality, and speed of service.
• Manage shifts according to company policies and procedures, including directing employee activities to maximize sales, efficiency, and profitability.
• Allocate responsibilities to each employee on shift and monitor their performance.
• Ensure all employees follow proper maintenance procedures as per the maintenance roster and report any repairs or maintenance needs to RGM.
• Implement controls and procedures to ensure the safety and security of employees, customers, property, and company funds across all shifts under supervision.
• Report to the ARM / RGM any issues related to employee relations, customer service, or health inspections that could impact restaurant operations.
• Assist in implementing staff training programs to enhance performance and support career development.
• Support and exemplify the 'How We Win Together at KFC' principles, acting as a role model and demonstrating Heart, Smart, and Courage leadership qualities.