IT Business Analyst

Job Description:

To provide a mapping of business requirements into IT system specifications for the IT department and ensure a smooth transition into new automated processes for the operations within the company. Reporting to the Information Technology Manager.

Education and Experience:

• Grade 12
• Bachelor’s degree in Information Technology or BSC in engineering or equivalent
• BCom supply chain management an advantage
• Minimum of 2 to 3 years’ experience in a similar role.
• Understanding of software development best practices, including Change Management standards
• Proven Project Management and Business Analysis experience

Responsibilities:

IT Strategy:

• Provide input to the IT Strategy in line with business requirements
• Identify, mitigate and manage IT Risk

IT Management:

• Assist in the managing of the group business applications including those that are in place before the job starts
• Provide users with the tools and skills to effectively operate the system

IT Hardware:

• Understanding of the hardware required to effectively use the system during business process analysis
• Recommend changes where appropriate

IT Software:

• Ensure users understand how to effectively operate the business applications to perform their tasks effectively
• Ensure users are compliant in their use
• Ensure no illegal software or unlicensed use takes place
• Protect software and data from breaches in security by communicating closely with IT Management
• Ensure technical compliance for all data in line with the POPI act

ERP System: New Developments:

• Liaise with the Business Units to identify business requirements
• Business Process Analysis is a core requirement of the role.
• Understanding of the current / existing / manual process is key before recommending or accepting changes.
• Communicate change requests in the form of specifications developed in line with business requirements to enable developers or 3rd parties to quote accurately and for the solution to be created without revisions needed.

Administration:

• Compile reports to communicate status of work as required by management from time to time
• Build specifications with the user for the developer at a level of detail sufficient to ensure quoting is accurate and the end product requirements are clear enough to prevent alterations after development begins.

Key Result Areas:

• Lead planning, design, implementation and integration of new systems as well as enhancements to existing applications
• Improve processes and procedures to enhance operational proficiency and reduce costs.
• Providing support for the production system
• Analysing application and system issues to be able to diagnose problems including complex problems involving multiple systems.
• Project-manage system implementations.
• Oversee implementation projects from beginning to end.
• Analyse current business processes and make recommendations for improvements based on industry trends and professional business knowledge
• Examine existing business models and data flows. Identify opportunities that can improve the efficiency of business processes.
• Create logical and innovative solutions – identify feasible controls and architectures and assess them for business suitability.
• Always drive improved efficiency and cost-effectiveness – clear ROI for clients on all proposed solutions
• Review and edit requirements, specifications, business processes and recommendations related to proposed IT solutions.
• Provide assistance and advice to business users in the effective use of applications and information technology