Head Of Customer Support Mba

Network IT; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in Johannesburg is urgently seeking a Head of Customer Support. The ideal candidate will have proven managerial skills and experience in the medical industry. Responsibilities include overseeing daily operations, managing a team, and ensuring exceptional customer service. This full-time role offers an opportunity to make a significant impact in a supportive environment.

Qualifications

• At least 2 years managerial experience.
• Experience in the healthcare sector is beneficial.

Responsibilities

• Lead and manage a team of customer support agents.
• Monitor performance and optimize processes.

Skills

Marketing & Promotions

Education

MBA

Master's Degree in Medical Technology or Healthcare

Job description

Urgently seeking an experienced Head of Customer Support with proven managerial skills to oversee the daily operations of a support department.

Duties & Responsibilities

1. Lead and manage a team of customer support agents, providing guidance, coaching, and support to ensure the delivery of exceptional customer service.
2. Monitor performance, optimize processes, provide customer insights, monitor metrics, oversee training and development, and manage budgets.

Requirements

• MBA or relevant Master's Degree (non-negotiable)
• Degree in Medical Technology or Healthcare
• Experience dealing with EXCO, MANCO, and HOD members
• Must come from the Medical industry
• At least 2 years managerial experience
• Experience in the healthcare sector is beneficial

Application Process

Please email your CV along with certificates and payslips.

Additional Details

• Required Experience: Director
• Key Skills: Marketing & Promotions, Attorney At Law, JNI, Airlines, Art
• Employment Type: Full-Time
• Vacancy: 1

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Position: Head Of Customer Support • Johannesburg Metropolitan Municipality, Gauteng, South Africa