Technical Support Specialist I (6-month contract)

Capitec Bank; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Capitec Bank is seeking energetic individuals for a technical support role. The position involves providing 2nd Tier support to branches, conducting root cause analysis, and ensuring efficient operations. Ideal candidates will have a certification in IT and experience in service delivery, with strong analytical and communication skills.

Qualifications

• 1-2 years of experience in IT service and technical support.
• Basic hardware, software, and network support experience.
• Clear criminal and credit record required.

Responsibilities

• Provide comprehensive 2nd Tier technical support to branches.
• Conduct root cause analysis to resolve technical issues.

Skills

Analytical Skills

Attention to Detail

Communication Skills

Interpersonal & Relationship management Skills

Problem solving skills

Education

Certification in Information Technology - Computer Science or Technical Support

A relevant tertiary qualification in Information Technology - Computer Science or Technical Support

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below

Purpose Statement

• To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
• Conduct thorough root cause analysis to identify and resolve technical issues, ensuring seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.

Experience

Minimum:

• 1-2 years of experience in an IT service and technical support capacity
• IT Branch support experience (or Branch champion experience for internal candidates)
• Basic hardware, software, and network support experience.

Ideal:

• 2+ years of experience in an IT service delivery capacity.
• Experience working in a service/client engagement environment.

Qualifications (Minimum)

• Certification in Information Technology - Computer Science or Information Technology - Technical Support

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support

Knowledge

Minimum:

• Client care and service protocol
• Basic hardware, software, and network support principles
• Troubleshooting and root cause analysis

Ideal:

• Banking systems
• Conflict management skills

Skills

• Analytical Skills
• Attention to Detail
• Communication Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.