Team Leader, Universal Banking

Standard Bank Group; Cape Town; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An innovative financial services group is seeking a dynamic leader to oversee a team of Universal Bankers. This role involves driving sales and service objectives while ensuring compliance with client experience standards. The ideal candidate will have a strong background in personal and private banking, with a passion for customer service and team leadership. Join a forward-thinking company that values growth and purpose, and make a meaningful impact in the financial sector across Africa.

Qualifications

• 3-4 years of relevant FAIS qualification and experience.
• Frontline experience serving customers to meet sales and service objectives.

Responsibilities

• Oversee a team of Universal Bankers to drive sales and service objectives.
• Ensure compliance with client experience and product requirements.

Skills

Client Coverage

Sales Objectives

Customer Service

Team Leadership

Education

NQF Level 7

FAIS Representative Certification

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. We offer a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We are passionate about creating growth in Africa, bringing true, meaningful value to our clients and communities, and creating a real sense of purpose for our employees.

Job Description

To oversee a team of Universal Bankers for a Point(s) of Representation (POR) within client experience, product, and laid-down requirements to drive sales and service objectives.

Qualifications

• Type of Qualification: NQF Level 7
• Field of Study: Not applicable
• Licenses & Certifications: FAIS Representative

Experience Required

• Client Coverage: Personal and Private Banking
• Experience: 3-4 years relevant FAIS qualification and experience. Frontline experience serving customers to meet sales and service objectives. Knowledge of other departments and their functions within a branch.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Showing Composure
• Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)