Customer Service Representative - Sales Central Region

Tracker Connect; Gauteng; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading company in the IT & Internet sector is seeking a Customer Services Representative in Gauteng. The role involves processing sales contracts, liaising with clients, and ensuring high-quality customer service. Ideal candidates will have administrative experience and proficiency in MS Office.

Qualifications

• At least 2 years' experience in an administrative role.
• Experience in logistics or financial services is advantageous.

Responsibilities

• Process sales contracts and follow up on queries.
• Provide service to existing and prospective clients.
• Liaise with Brokers, Dealers, and Sales staff.

Skills

Customer Service

Communication

Education

Matric

Tools

MS Office

Outlook

Job description

Position Summary

Industry:

IT & Internet

Job category:

Customer Service

Location:

Randburg

Contract:

Permanent

Remuneration:

Market Related

EE position:

No

Introduction

TRACKER requires the services of a Customer Services Representative for the Gauteng region.

Job Description

1. Process sales contracts received from clients and sales consultants.
2. Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres, and Sales Consultants.
3. Arrange and follow up on scheduling of fitments.
4. Provide stats to Sales consultants, Fitment Centres, Brokers, and Dealers.
5. Attend to all queries received from Clients, Fitment centres, Dealers, Brokers, and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
6. Ensure that the Lead Sources and Pricing Sources are captured correctly.
7. Provide insurance certificates.
8. Assist and attend to incoming calls.
9. Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales staff at head office.
10. Provide service to both existing and prospective clients.
11. Ensure that both the company and the customers' best interests are kept at heart.

Minimum Requirements

• Matric with at least 2 years' experience in an administrative role.
• Previous experience in the logistics or financial services industries would be advantageous.
• Proficiency in MS Office & Outlook.