Universal Advisor

Spane4All; Gauteng; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading company in South Africa is seeking individuals who can enhance customer experiences by providing helpful solutions and optimizing service channels. The role emphasizes ethical conduct and adherence to company principles while achieving performance benchmarks. Join us to make a meaningful impact in people's lives.

Qualifications

• Provide positive customer experience and solutions.
• Adhere to TCF principles and optimize customer interactions.

Responsibilities

• Connect with customers and offer helpful solutions.
• Maximize channel optimization and comply with business guidelines.

Skills

Customer Service

Communication

Problem Solving

Job description

Time left to apply :

End Date : May 12, (3 days left to apply)

Job Requisition ID : R

Job Description: To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) while adhering to policy and process.

Connect with our customers by living up to our brand promise of 'How can we help you?'

Communicate with customers in a clear manner and offer helpful solutions and products based on their needs. Always conduct oneself ethically. Adhere to the TCF (Treating Customer Fairly) principles in all actions. Identify opportunities to sell or cross-sell products aligned with customer needs. Maximize channel optimization opportunities aligned with customer needs. Support activities that contain and reduce costs. Optimize every customer interaction to migrate or convert customers to eChannels and encourage use of digital and self-service channels. Comply with procedures and processes outlined in business guidelines and understand associated risks. Achieve transaction benchmarks while providing exceptional customer service. Demonstrate behaviors that support organizational values. Take accountability for personal performance and career development. Enhance knowledge and skills through role-specific training via eCareers. Contribute to the overall effectiveness and success of the team. Adapt to changing business and customer needs effectively.

Note : Applications will not be accepted after the closing date. Please submit your application before 12/05/25. All appointments will adhere to FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.

Introduce Yourself

Introduce yourself to our recruiters; we will contact you if there's a suitable role.

For queries, please log them via MyQ.

About Us

FNB serves retail and commercial customers with a range of services including insurance, savings, investment products, and digital solutions. Recognized globally, FNB has won awards like the Strongest Banking Brand in the World (Brand Finance Banking).

Join us to build a rewarding career and make a meaningful impact in people's lives.