Debriefing/Dispatching Controller

Boardroom Appointments; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a dynamic team as a Debriefing/Dispatching Controller in a thriving warehouse environment. This role offers the chance to engage in essential operations, ensuring the accuracy of dispatched goods and maintaining high standards of customer service. You will be responsible for checking stock, handling materials, and adhering to safety protocols while promoting a clean and efficient workspace. The position is ideal for individuals with a strong background in warehouse operations and a commitment to compliance and customer satisfaction. If you thrive in a fast-paced setting and are eager to contribute to a successful team, this opportunity is perfect for you.

Qualifications

• Grade 12 / Matric is essential for this role.
• 1-2 years experience in a warehouse environment is preferred.

Responsibilities

• Ensure accurate stock checking and verification before dispatch.
• Support customer satisfaction through effective service delivery.
• Maintain compliance with safety and operational standards.

Skills

Debriefing

Dispatching

Material Handling

Customer Service

Compliance

Education

Grade 12 / Matric

Tools

Forklift

Job description

Debriefing/Dispatching Controller

Qualifications and Experience

• Grade 12 / Matric
• Experience in Debriefing & Dispatching

Technical Competencies (Knowledge/Systems/Legislation)

• 1-2 Years experience in a warehouse environment with material handling experience
• Familiar with stores and warehouse operations
• Licence to drive a Forklift truck (warehouse dependent)
• Awareness of Dangerous Goods Handling

Key Performance Areas (KPA) & Activities

1. CHECKING AND VERIFICATION of Dispatched & Debriefed

• Review and check picked stock for accuracy, ensuring all products are correct, scanned, and in good condition before loading for dispatch.
• Receive stock from CDC, Factory & Interbranch transfers ensure correct quantity and quality.
• Issue out scrap to Frys Metals.
• Execute daily activities to ensure receiving, inspecting, packing, storing, picking, and dispatching of quality products.
• Scan prepared products before dispatch or collection.
• Load goods for dispatch ensuring correct product & quantity.
• Ensure delivery of materials to customers aligns with company standards.
• Assist with weekly & monthly stock counts.
• Handle all claims and check & charge batteries as per policy and procedure.
• Perform regular voltage checks on inbound and outbound batteries.
• Report & document items not in accordance with predefined standards.
• Complete the debriefing process as per policy and procedure.
• Handle and move stock for relabeling between brands as per policy and procedure.
• Ensure clean and accurate products are loaded.
• Conduct warehouse checks to ensure aging stock is sent out first in line with FIFO principles.

2. CUSTOMER SERVICE

• Support activities required to ensure customer satisfaction for both internal & external stakeholders.
• Carry out work instructions as directed by Supervisor/Manager, including:
  • Receiving activities
  • Cleaning of batteries
  • Re-labelling as required
  • Debriefing, reconciling invoices, collecting documentation, and handling reverse logistics items
  • Checking each invoice for date, full name, and signature
  • Maintaining accurate administration, records, and reconciliations
  • Attending to driver or delivery issues that may arise
  • Addressing receiving & dispatching matters in a timely manner and reporting to relevant role players

3. COMPLIANCE AND HOUSEKEEPING

• Adhere to all policies and processes that ensure a safe working environment.
• Keep paperwork up to date (Voltage checks, picking slips, RMB scanned report).
• Operate safely, complying with all health, safety, and environmental requirements.
• Wear all required PPE as per health and safety standards.
• Ensure that lifting and maneuvering of products comply with SOPs.
• Maintain cleanliness and orderliness in work areas for operational efficiency.
• Comply with relevant regulations and procedures.
• Identify and report risks or areas of concern.
• Ensure FIFO stock management and service level maintenance.
• Promote health and safety awareness and address unsafe practices promptly.
• Escalate and move low-voltage stock for charging.
• Maintain high housekeeping standards within the warehouse.
• Implement and maintain quality control processes to minimize errors and damages.
• Inspect warehouse equipment (e.g., forklifts, pallet jacks, conveyor systems) and report any deviations to management.