Front Office Receptionist/Night Shift Relief

Hyatt; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

Hyatt Regency Cape Town is seeking a Front Office Receptionist/Night Shift Relief who will create meaningful connections with guests. This role involves managing check-ins/outs, responding to inquiries, and performing night audit duties while maintaining a welcoming environment.

Qualifications

• Previous experience in a hotel front office.
• Willingness to work both day and night shifts.

Responsibilities

• Warmly welcome guests and handle check-ins and check-outs efficiently.
• Perform night audit duties, ensuring all systems and records are accurately updated.

Skills

Communication

Interpersonal Skills

Independence

Tools

Opera

Job description

At Hyatt Regency Cape Town, we believe in creating meaningful connections and exceptional experiences. As part of the global Hyatt family, we are committed to fostering a welcoming and dynamic work environment that supports both personal and professional growth. We are currently seeking an enthusiastic and service-oriented Front Office Receptionist/Night Shift Relief.

Key Responsibilities

1. Warmly welcome guests and handle check-ins and check-outs efficiently.
2. Manage bookings, process payments, and provide accurate guest information.
3. Respond to guest inquiries and resolve issues professionally.
4. Perform night audit duties, ensuring all systems and records are accurately updated.
5. Maintain a clean and organized reception area.
6. Coordinate with other departments to meet guest needs.
7. Uphold security and safety protocols, particularly during night shifts.

Requirements

• Previous experience in a hotel front office.
• Willingness to work both day and night shifts.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management systems such as Opera.
• Ability to work independently, especially during the night shift.
• Professional appearance and a positive attitude.