Key outputs
- Perform complex office administration tasks and support executives in Human Capital (HC) and Remuneration and Benefits, including personal administration.
- Manage complex calendars, arrange meetings and appointments for assigned executives.
- Communicate with internal and external HC contacts at senior levels and manage HC relationships.
- Support HC leadership team members with administrative duties, coordinate management meetings and BBS huddles, and follow up on operational matters.
- Develop, implement, and maintain departmental office systems and standards for Human Capital to project a professional image.
- Create HC Purchase Requisitions, process MIGO transactions, and ensure timely payment of suppliers.
- Monitor budgets, track expenditures, and prepare reports on departmental costs.
- Review, respond to, and monitor follow-up actions on correspondence, engaging with senior stakeholders to meet deadlines.
- Consolidate routine Human Capital reports and KPI dashboards.
- Provide support by composing and editing communications, presentations, business plans, and board papers.
- Coordinate and schedule department events such as conferences, seminars, and meetings.
- Answer, screen, and route phone calls, queries, mail, and emails appropriately.
- Coordinate travel arrangements, accommodations, and logistics for executives and reports.
- Maintain data and electronic filing of all documentation for assigned executives.
Qualification, Experience, and Competencies
- Minimum 6 years of experience as a Personal Assistant working with executives.
- At least 4 years of practical HR experience.
- Diploma in Human Resource Management; undergraduate degree in HR is advantageous.
- Proficient in MS Office Suite (Word, PowerPoint, Excel, Teams) and ERP systems.
- Excellent communication and presentation skills, both written and verbal.
- Strong business and financial acumen.
- Personable and cheerful personality.
- Flexible, willing to handle issues outside normal hours.
- Knowledge of procure-to-pay processes.
- Valid driver’s license.
- Ability to prioritize tasks and demonstrate high-level administrative skills.
- Attention to detail with strong planning, organizing, and coordination abilities.
- Strong customer service orientation.