Claims Advisor : Non Motor

Sanlam; Gauteng; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading financial services company is seeking a Claims Administrator to manage claims processes, ensuring timely communication with clients and service providers. The ideal candidate will have strong administrative skills and a background in short-term insurance. Join a dynamic team that values innovation and customer service excellence, offering numerous growth opportunities within a diverse and inclusive environment.

Qualifications

• At least 1 year of experience in the short-term insurance industry.
• Previous call center experience with an above-average performance record.

Responsibilities

• Capture / Register claims in systems.
• Handle administration and follow-ups for claims.
• Communicate with clients and service providers.

Skills

Administration

Communication

Problem-solving

Negotiating

Customer service orientation

Education

Grade 12 / Standard 10 / NQF4

Job description

Who are we?MiWay is a direct financial services company passionate about service excellence, convenience, and offering our clients superior value products.

Our vision is to be a world-class direct financial services business that provides a complete array of services under one online-managed platform.

We believe that with the right team, we will continue to grow and empower our clients to do things their way—free from worry and at peace with the world's "what-ifs".

Our core values are : Energy, Freedom, Accountability, and Attitude.

We seek candidates who are bold, positive, respectful, solution-oriented, and aligned with these values.Minimum QualificationsGrade 12 / Standard 10 / NQF4Minimum ExperienceAt least 1 year of experience in the short-term insurance industryPrevious call center experience with an above-average performance recordKey ResponsibilitiesCapture / Register claims in systemsHandle administration and follow-ups for claimsCommunicate with clients, service providers, and assessorsResolve queries from clients and service providersValidate claims within specified turnaround timesProcess payments of claims and invoices timelyMaintain performance and quality standards in all tasksRequired CompetenciesExcellent administration and organizational skillsStrong interpersonal and communication skills (verbal and written)Self-disciplined and self-motivatedProblem-solving and initiativeNegotiating skillsTenacity and resilienceAnalytical thinking with investigative skillsCustomer service orientationResults and deadline-orientedAttention to detailOwnership and responsibilityAdaptabilityConflict resolution skillsKnowledge and SkillsClaims administration and settlement of complex claimsPayment approval and rejection processesAdherence to claims guidelines and complianceCoaching and mentoring junior claims clerksPersonal AttributesBusiness insight and independent contributionAbility to manage complexity independentlyPlanning and alignment skillsInterpersonal savvyBuilding a Career with UsWe focus on building lasting relationships with our employees, supporting their career and personal development.

Our group, comprising Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office, offers numerous growth opportunities.Core CompetenciesInnovationCustomer focusResults-drivenCollaborationResilienceTurnaround TimeThe application process begins after the deadline of 14 May .

Processing times depend on your progress and management availability.Our Commitment to TransformationMiWay fosters a positive, diverse, and inclusive work environment, committed to employment equity and reflecting societal demographics.