Rooms Division Manager - African Pride Melrose Arch, Autograph Collection

Marriott Hotels Resorts; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading hotel chain in Johannesburg is seeking a Rooms Division Manager to oversee all aspects of the Rooms Division. This role requires strong leadership and operational skills to ensure seamless guest experiences and profitability. The ideal candidate will have a background in hospitality management, with experience in managing teams and driving performance within Marriott brands. Responsibilities include operational leadership, team management, and strategic planning to enhance guest satisfaction and operational efficiency.

Qualifications

• Minimum of 5 years of Rooms Division experience with at least 2 years in a managerial role.
• Experience within Marriott International brands is highly desirable.

Responsibilities

• Oversee daily operations of the Front Office Guest Services and Reservations.
• Drive personalized service that reflects the unique character of the Autograph Collection brand.
• Conduct regular property walks and room inspections to maintain brand standards.

Skills

Leadership

Communication

Organizational

Problem Solving

Education

Bachelors degree in hospitality management

Tools

Property Management Systems (PMS)

Revenue Management Software

Microsoft Office Suite

Job description

Reporting to the Hotel Operations Manager the Rooms Division Manager at the Autograph Collection Hotel is responsible for overseeing all aspects of the Rooms Division including Front Office Guest Services Reservations and liaising with Housekeeping.

This role ensures seamless guest experiences operational efficiency and adherence to brand standards while driving team performance and profitability.

CANDIDATE PROFILE & QUALIFICATIONS

• Bachelors degree in hospitality management or related field preferred.
• Minimum of 5 years of Rooms Division experience with at least 2 years in a managerial role.
• Experience within Marriott International brands specifically Autograph Collection is highly desirable.
• Strong leadership organizational and communication skills.
• Proficiency in property management systems (PMS) revenue management software and Microsoft Office Suite.
• Demonstrated ability to handle highpressure situations with professionalism and poise.

Key Responsibilities

• Operational Leadership :
• Oversee daily operations of the Front Office Guest Services and Reservations to ensure smooth and efficient service.
• Maintain high standards of guest service in alignment with Autograph Collections brand ethos.
• Monitor occupancy room rates and revenue targets implementing strategies to maximize yield.
• Ensure compliance with health and safety regulations brand standards and propertyspecific SOPs.

Team Management :

• Recruit train and mentor department heads and their teams fostering a culture of excellence and collaboration.
• Conduct regular performance evaluations set clear goals and support career development.
• Lead daily briefings and coordinate interdepartmental communication to enhance guest experiences.

Guest Experience :

• Address guest concerns promptly and professionally ensuring swift resolution and guest satisfaction.
• Maintain a visible presence in the lobby and guest areas to engage with guests and anticipate their needs.
• Drive personalized service that reflects the unique character and story of the Autograph Collection brand.
• Develop and manage budgets for Rooms Division focusing on cost control and profitability.
• Analyze financial reports including P&L statements and occupancy forecasts to identify areas for improvement.
• Implement initiatives to enhance revenue through upselling crossselling and optimizing room inventory.

Quality Control & Brand Compliance :

• Conduct regular property walks room inspections and spotchecks to maintain brand standards.
• Ensure consistent execution of Autograph Collections quality and service standards across all touchpoints.
• Collaborate with maintenance and engineering to ensure room upkeep and functionality.

Strategic Planning :

• Assist in the development of strategic plans for the property focusing on guest satisfaction and operational efficiency.
• Identify market trends guest preferences and competitive benchmarks to refine service offerings.
• Participate in executive meetings to align Rooms Division goals with the broader business strategy.

Core Competencies :

• Leadership & Team Building : Inspires confidence and drives team success.
• Operational Excellence : Ensures smooth operations and quality control.
• Financial Acumen : Manages budgets effectively and drives revenue growth.
• GuestCentric Focus : Prioritizes guest satisfaction and personalized service.
• Problem Solving & Adaptability : Responds to challenges with strategic thinking.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Manager

Key Skills

Corrosion Inspection,Food Safety,ESL Teaching,High School,Corrosion

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Rooms Division Manager • Johannesburg, Gauteng, South Africa