Junior Account Manager - Cape Town, South Africa

Fixr Ticketing Proprietary Limited; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading event intelligence and ticketing platform is seeking a Junior Account Manager in Cape Town. This dynamic role involves engaging with clients, managing accounts, and ensuring satisfaction across multiple territories. The position offers a hybrid work model and a supportive team environment, with opportunities for professional growth and a competitive salary package.

Benefits

Competitive salary plus bonus

Holiday perks

Bonus holiday day for each year of service

Learning and development budget

Free event tickets

Qualifications

• Experience in account management and client relations.
• Strong organizational and project management skills.

Responsibilities

• Serve as the key point of contact for assigned client accounts.
• Implement retention strategies to increase client lifetime value.
• Achieve targets related to renewals and upsells.

Skills

Customer Service

Project Management

Communication

Relationship Building

Entrepreneurial Mindset

Job description

About FIXR

Here at FIXR, we're on a mission to be the number one event intelligence and ticketing platform globally.

Ticket sales and event management can typically be a clunky, manual process, but our platform makes it easier than ever for event organisers to create seamless, user-friendly experiences for their customers.

At the heart of the FIXR platform is our suite of data and reporting tools that provide organisers with insights and data intelligence to help them understand their ticket buyers and grow their business. This is an exciting opportunity to join our team in South Africa as we continue to grow and expand into new areas of ticketing.

This role is based in Cape Town, but you may service a number of territories we operate in, such as South Africa, the UK, US, and Europe.

You will join a team of like-minded, consultative, entrepreneurial individuals who work cohesively to achieve our goals.

We support you to be at your best with flexibility, generous remuneration packages, and benefits designed to ensure rest, wellbeing, and fun alongside engaging and purposeful work.

About the role

We are looking for a Junior Account Manager ("JAM") to join our fast-growing client services team, which sits at the heart of our company.

You will become an expert in our product suite and demonstrate your knowledge by engaging with our organiser clients.

You will spend most of your time in our account management team, with some customer service and operations responsibilities.

This role offers experience across multiple territories, meaning while based in Cape Town, you may work across different time zones.

This is a fast-paced, dynamic role suited for someone looking to develop their account management skills and gain experience in a technology scale-up environment.

The position is hybrid, based in our Cape Town office at least 3 days per week.

The JAM will report to the Senior Account Manager in SA and the Senior Client Operations Manager in the UK.

Responsibilities

1. Handle enquiries from our client base and support their needs.
2. Serve as the key point of contact for assigned client accounts, maintaining satisfaction and building strong relationships.
3. Develop a trusted advisor relationship with clients to align goals and identify success metrics.
4. Implement retention strategies to increase client lifetime value.
5. Collaborate with colleagues to meet or exceed client expectations.
6. Work with the Business Development Team to ensure smooth onboarding from deal closure to full account management.
7. Handle client escalations and coordinate across teams to resolve issues.
8. Provide feedback to improve client service and reduce churn.
9. Identify and pursue upselling opportunities.
10. Manage the renewal process for your clients.
11. Achieve targets related to renewals, revenue retention, and upsells.
12. Develop a strong understanding of competitors, ticketing, and the events industry.
13. Attend virtual and physical meetings with clients, including travel as needed.
14. Maintain excellent organization and project management skills.
15. Identify and create new opportunities with an entrepreneurial mindset.
16. Communicate effectively and document interactions clearly.
17. Be proactive, ambitious, and a self-starter.

We will provide training, and you will be part of a dynamic team that values proactive ideas and relationship-building.

Benefits include a competitive salary plus bonus, office-based work in Cape Town at least 3 days a week, holiday perks, a bonus holiday day for each year of service, a learning and development budget, and an inclusive, social culture with regular socials, free event tickets, and opportunities to work for a global company.

At FIXR, we value diversity and inclusion, considering it a strength that fuels our innovation. Your application will be considered on merit, regardless of race, age, gender, religion, sexual orientation, disability, or other factors. Please inform us if you need accommodations during the interview process.