Coordinator : Site Hr Operations

Dhl; Gauteng; On-site; ZAR 240 000 - 360 000; Full time

Job summary

Join a leading logistics company as a Coordinator for Site HR Operations. You will be responsible for delivering HR services and improving service delivery quality. This role involves onboarding, data management, and acting as a key point of contact for employee inquiries.

Qualifications

• 1-2 years in administration or entry-level HR.
• Knowledge of labor law is desirable.

Responsibilities

• Work time data collection: attendance, absence, holidays.
• First point of contact for employee inquiries.
• Onboarding for new employees on HR processes.

Skills

Problem Solving

Communication

Customer Focus

Education

Matric

Graduate degree

HR certification

Tools

MS Word

Excel

Kenexa

Job description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY. Deutsche Post DHL Group is the world's leading logistics and mail company. We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce, and pioneers in secure digital communication.

We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality, and sustainability, using the power of global trade to connect people and improve lives. And not just for our customers, but for every member of our Group too. At DHL Supply Chain South Africa, we're looking for a…

Coordinator: Site HR Operations

Job Purpose

Responsible for delivering HR services, products, and systems. Work in liaison with business partners, managers, employees, and external organizations as required. Focused on improving service delivery quality by streamlining processes and services while achieving a cost-effective position.

Key Responsibilities

1. Work time data collection: attendance, absence, holidays, overtime, night hours, bonus.
2. Onboarding for new employees on HR processes.
3. First point of contact for employee inquiries.
4. Hiring process documentation and preparing data for contracts.
5. Transmission of documents to managers (new employees + change).
6. Ensure incoming inquiries are answered professionally and efficiently.
7. Identify and verify that employees are entitled to receive requested information.
8. Maintain data accuracy and deliver accurate customer answers.
9. Provide friendly, efficient, and effective service to customers.
10. Escalate or redirect inquiries if required.
11. Accurately document inquiries and support guidance on self-service transactions.
12. Create tickets and enter data into appropriate systems.
13. Deliver clear, concise, and timely communication.
14. Execute HR internal controls.
15. Provide HR process advice to employees and managers.
16. Support HR activities related to changes in conditions for existing employees and termination administration.
17. Coordinate with Centres of Excellence for HR solutions (training, benefits, reporting).
18. Perform transactional tasks like data entry, chasing data, and running reports.
19. Understand and work with key HR concepts, processes, methods, and tools.
20. Use HR systems such as Kenexa and MSS/ESS for support and interaction.
21. Provide advice and support in coordination with relevant teams.

Qualifications & Experience

Education: Matric; Graduate degree and HR certification are desirable.

Experience: 1-2 years in administration or entry-level HR; proficient in MS Word, Excel; knowledge of labor law is desirable.

Core Competencies & Skills

Solve problems, embrace change, develop relationships, deliver quality, focus on customer needs, align strategies, communicate effectively, champion continuous improvement, inspire results, provide feedback, support development, and take personal responsibility for growth.

Languages

English - verbal and written.